Platform analytics drilldowns not working in dashboard - "This content could not be loaded"

[kim-lindgren]

Hi all, 

After migrating to Platform Analytics, many drilldowns have stopped working in dashboards. They still work normally when viewed individually in Visualization designer.

What happens when I click on the visualization to open the drilldown, it says "This content could not be loaded", sometimes followed by "Invalid configuration. You need to select group by." However, this second message can appear regardless of whether my drilldowns have Group by or not. 

Things I have tried:

- Making sure the plugins sn_app_analytics_w and sn_par_vis_base are up to date and repairing both of them.

- Making sure the drilldowns for all visualizations have a Group by. The results here were not conclusive: In many cases there was already a Group by, in a few cases there weren't, but in any case resetting Group by did not solve the issue. In many cases where Group by was missing, it would also go missing again after I had reset it and saved the changes. But even after it stayed put, it did not solve the issue.

- Manually applying the same custom conditions for both drilldowns as for the parent. The predefined conditions were the same, but the custom conditions were not. This did not solve the issue.

- Trying to recreate the drilldowns from scratch. Still not working, and with the following strange side-effect: I am now mandated to have  "Trend by" selection in the drilldown. I cannot remove it.

This is simply very unpredictable and I may have to raise a support ticket, but I wanted to see first whether someone else has experienced similar problems and found any solutions.

Regards,

Kim

[Ratnakar7]

Hi @kim-lindgren ,

The issue is usually caused by misconfigured interactive filters or missing breakdown source definitions. You'll need to verify that the dashboard widgets are correctly linked to breakdowns and that the interactive filter is mapped to the right field in the dataset.

-> Ensure the breakdown source is defined and published. Verify that the breakdown element (e.g., Assignment Group, Category) is available in the dataset powering the widget.

-> Confirm that the interactive filter is mapped to the same field as the breakdown. If the filter is pointing to a field not present in the dataset, drilldowns will fail.

-> Open the dashboard widget settings and check the Drilldown tab. Make sure the drilldown is set to "Breakdown Source" and points to the correct breakdown.

-> Confirm that the user viewing the dashboard has access to the dataset and breakdown source.Restricted access can cause drilldowns to return empty or incorrect values.

-> Open the same indicator in Analytics Hub. If drilldowns work there but not in the dashboard, the issue is with the dashboard widget configuration.

Thanks,

Ratnakar

[kim-lindgren]

Unfortunately in my case, there are no filters (no longer called interactive filters in Platform Analytics) present and the data sources are the Incident table for all visualizations. No indicators are involved and therefore no breakdowns.

But thanks anyway, I will keep it in mind if I run into the same issue where filters and/or breakdowns are involved.

[kim-lindgren · Accepted solution]

Late update:

The problem was solved by deleting the visualizations entirely and recreating them along with new drilldowns. Copying the visualizations didn't work. The error must have been connected to the migration from Performance to Platform Analytics. It was a one-time problem and is now solved.