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Platform Analytics Schedule an On Demand Export of a Dashboard PowerPoint Presentation Issue

Kenisha1
Tera Expert

‎02-12-2026 12:27 PM

Hey All, 

 

We are running into an issue with ServiceNow Platform Analytics. When an user schedules an export of a dashboard PowerPoint presentation, the export isn't being sent out. User record is active and has a valid email address.  The person exporting does have the par_scheduler role The scheduled export is running. There is a log on the sys_scheduler_job_history table. 

 

Below are screenshots. 

image (1).png

 

image (2).png

 

Log of the scheduled dashboard completing. Screenshot 2026-02-12 152519.png

 

Anyone experienced this? Yes, we can simply export the dashboard, but the user wants to know why the scheduled export on demand isn't working. 

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EdgarsS
Mega Contributor

2 weeks ago - last edited 2 weeks ago by Administrator

This is a known platform issue with scheduled PA exports — the PDF attached above confirms it's filed as a known error with no committed fix date.

If you can't wait for the platform fix, the workaround we've been using: capture the dashboard as it renders in the browser instead of relying on the PA export pipeline. You schedule a headless browser on a Windows machine to log in, open the PA dashboard, wait for the widgets to fully load, and screenshot what's actually on screen. The result lands in a folder, gets emailed as an image digest, or posts to a wiki — your choice.

It sidesteps the export backend entirely, so it doesn't break when ServiceNow's scheduled export has a known issue. Caveat worth naming: you get images, not an editable PowerPoint — for most reporting use cases that's fine, but if stakeholders need to edit the deck it's not a drop-in replacement.

[Message edited by mod: Self-promotion]

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