Please Check My Code , this code not working for me

[1dusjhyahnt]

Hello All 

Backgrouund Script :- 

var gr = new GlideRecord('incident');

gr.get('00cddb02479ff95068c90a79116d4312'); //SYSID OF THE RECORD.

gr.business_service ='WARE'; //for business service 
gr.setWorkflow(false);

gr.update();

Error :- 

BUSINESS RULE - About to execute business rule 'incident query' on incident:<span class = "session-log-bold-text"> </span>
BUSINESS RULE - Finished executing business rule 'incident query' on incident:<span class = "session-log-bold-text"> </span>
BUSINESS RULE - About to execute business rule 'Track interaction for incident' on incident:<span class = "session-log-bold-text"> </span>
BUSINESS RULE - Skipping execution of Track interaction for incident on incident:<span class = "session-log-bold-text"> </span>; condition not satisfied: Condition: !!global.RP

Business Service is read only field but this script not working for me , anyone check this ?Thanks in Advance 

[Bert_c1]

The 'business_service' field on task is not read-only OOB. So change that.  Also, it is a reference field to the 'cmdb_ci_service' table, so you need to populate that field with the sys_id of the desired record in that table.

[Anurag Tripathi · Accepted solution]

Try this

var gr = new GlideRecord('incident');
gr.get('00cddb02479ff95068c90a79116d4312'); //SYSID OF THE RECORD.
gr.setDisplayValue('business_service' , 'WARE'); //for business service 
gr.setWorkflow(false);
gr.update();

[Prathamesh G]

Hello @1dusjhyahnt ,

Please try with the below code as your business_service may be a reference field.

var gr = new GlideRecord('incident');
gr.addQuery('00cddb02479ff95068c90a79116d4312'); //SYSID OF THE RECORD.
gr.query();
if(gr.next()){
gr.business_service.setDisplayValue('WARE'); //for business service 
gr.setWorkflow(false);
gr.update();
}

If the above solution resolve your issue, Please mark the solution as 'Accepted Solution' and also mark it as 'Helpful'.

Thank You!

Prathamesh

[Prathamesh G]

Hello @1dusjhyahnt ,

Have you try with the above code? If the above code resolve your issue, 

Please mark the solution as 'Accepted Solution' and also mark it as 'Helpful'.

Thank You!

Prathamesh