Please tell me how to input a value into the Comment field when rejecting a task in ATF.

hkriwk1
Tera Contributor

I am creating an ATF to reject a task.
I would like to add a comment when rejecting it, but could you tell me how to input a value into the Comment field?

I tried creating a step to input values into the Comment field and the approval_journal_column field of the [sysapproval_approver] table. However, it’s not working as expected.

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7 REPLIES 7

Ankur Bawiskar
Tera Patron
Tera Patron

@hkriwk1 

for that you need to open the approval record

Did you write those steps?

what steps did you write? share the screenshots and where it's failing

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

@hkriwk1 

Hope you are doing good.

Did my reply answer your question?

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

Thank you for your response, @Ankur Bawiskar .

Here are the steps.
hkriwk1_0-1747028389151.png
The approval record is open, but the process is interrupted with the following error.


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@hkriwk1 

are you trying to approve it from portal?

please share all the steps with clear screenshots, it's difficult to understand with partial steps and screenshots

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader