Pop up or message in Operator Workspace

[Victor Sarmento]

Hello, I'm having a problem and would like some help. For the visualization of the alert in the operator workspace, I would like that when the assigned_to is empty, a pop up appears in the operator workspace informing that no remediation can be taken in case the alert is not assumed. Has anyone ever done something like this? I tried on several fronts and was unsuccessful.

[Amit Gujarathi]

Hi @Victor Sarmento ,
I trust you are doing great.

Create a UI Script:

• Navigate to "System Definition" -> "UI Scripts" in the ServiceNow application.

• Click on "New" to create a new UI Script.

• Provide a name for the script, such as "EmptyAssignedToAlert".

• In the script field, add the following JavaScript code:

function showAlert() {
  var assignedTo = g_form.getValue('assigned_to');
  if (!assignedTo) {
    alert('No remediation can be taken if the alert is not assumed.');
  }
}

• • Save the UI Script.

• Modify the Form:

  • Identify the form where you want to display the pop-up message.

  • Open the form in ServiceNow and navigate to the client script section.

  • Add the following script in the client script section:

function onSubmit() {
  showAlert();
  return true;
}

• Save the form.

[Victor Sarmento]

Olá, como identificar o formulário no espaço de trabalho do operador para a segunda ação?