I'm creating outage records based on the affected CI's in my incident. The BR will only create the outage records if a few parameters are met. 1) It's a P1 or P22) Category is not equal to " <cat name> " I currently have the code running when a incid...
Dear,I need to emptied the value of the reference field when user put something wrong like "ggggggg".What happened is the default filter will use "name starts with <user input>".This can be change in the sys_properties but rules make that I cannot ch...
Hello all,I have a simple question, but somehow I'm already stuck on it for hours and I hope that you can give me a little jump start. We're using the CALL (table 'new_call') application in order for the customers to open tickets with us and then ou...
I have a requirement that on the incident form, show a checkbox field - Escalation to only members of the group 'Service Desk' or users having role 'admin'Also, if the checkbox is set to 'true', make the work notes mandatory, otherwise if the checkbo...
Hi, I am working on map pages. I am trying to replicate the code in 'incident count by location' by giving a different table name but it does not seem to work. May i know where am i going wrong.This is the codevar uri = gs.getProperty("glide.se...
i was thinking of setting up a MID server for our instance. Just wanted to clarify if its comes with an additional cost or i can configure it myself and enable it for free.Regards,JS
I would swear that I added Application Menu content to a homepage/dashboard without creating a gauge. Now I cannot figure out how to do this, and I don't see anything online for it. I have to be missing something simple. Thanks in advance for y...
Hi All,I created a custom application (scoped application). This application should visible to the user who belongs to particular department from user table. For example: There is a department "abc". So the user who logins, if he belongs to that de...
I have been seeing some inbound emails not linking to the proper target in our production environment - it's the only one with email sending/receiving enabled - and I cannot figure out how to fix this. This is my email error: "Action table 'incident'...
For some reason g_form.save() no longer works on our instance. Tested all over the place using various test scripts, onChnage client scripts, UI Client Script, etc. No idea why this is?? Nothing in the logs. Its almost like it just returns a 'false' ...
Hello,Any idea what is causing the issue with a catalog variable with a type of Lookup Select Box?When I select the table in the "Lookup from table" field, the "Lookup value field" is mandatory, BUT the drop down does not let me select anything. Th...
Hi,I translated Survey Wizard on few languages: Finnish, Polish etc. If I close the incident as a user with default Finnish language, the email notification generated by task.send_survey event contains the url to the Finnish survey. sysparm_survey=...
I would like to know the sequence in which service now processes incoming emails, and by that I mean, in what order are rules applied?This is how I expected the process went:An email is offered to SN:1) The System Properties - Email take effect, whic...
Need clarification on below SLA:Approvers must review the pending change request within 10 working days.(The SLA count linked to each record is checked and decided if it needs to be escalated) For Approvers — 10 working days (since request create...
Hi All,I have a requirement from the user that for a particular service request they want the approvals to be based on the list of roles selected in the Service Requests.For example, role 1 would be approved by approver 1, role 2 by Approver 2..and s...
