Popular Topic and Taxonomy

[Jaeik Lee]

I made 2 different ESC on single instance. But Popular Topic widget working weird.

Symptom : Popular Topic widget Can not filtering Taxonomies. for example, Taxonomy1 appear ESC that using Taxonomy2.

i want fix that. how can i do for?

[Amit Gujarathi]

HI @Jaeik Lee ,
I trust you are doing great.

To fix the issue with the Popular Topic widget not filtering taxonomies correctly, you can follow these steps:

1. Log in to your ServiceNow instance as an administrator.
2. Navigate to the ServiceNow Service Portal.
3. Open the page containing the Popular Topic widget.
4. Edit the widget properties.
5. Locate the taxonomy filtering settings for the Popular Topic widget.
6. Ensure that the widget is configured to filter topics based on the correct taxonomy (Taxonomy1 in this case).
7. Save the widget properties.

If the issue persists after making these changes, you may need to check the following:

1. Verify that the taxonomy records are correctly associated with the respective topics and articles.
2. Ensure that the taxonomy hierarchy is properly structured.
3. Double-check the widget configuration to ensure there are no conflicting settings.

[Jaeik Lee]

Thank you for answer!

But i want some details for you guide.

i am confused where could i find widget property. ans also what should i do.

[Sagar Khobare2]

Hello Amit,

In widget properties of popular item we don't have option to filter based on taxonomy.