populate caller id manager name in the short description

[showsid02]

i have to populate caller id manager name in the short description field in incident using glide Ajax and script include.

Please provide the code for onchange CS and SI as well.

[SHARANsnow7]

Hii @showsid02  Here is your script based on your requirement

Script Include:

var check_manager = Class.create();

check_manager.prototype = Object.extendsObject(AbstractAjaxProcessor, {

    user_info: function() {

        var userID = this.getParameter('sysparm_caller');

        var gr = new GlideRecord('sys_user');

        gr.addQuery('sys_id', userID);

        gr.query();

        if (gr.next()) {

            var manager = gr.getDisplayValue('manager');

            return manager;

        }

    },

    type: 'check_manager'

});

Client Script:(on change)

function onChange(control, oldValue, newValue, isLoading, isTemplate) {

   if (isLoading || newValue === '') {

      return;

   }

//var callerID = g_form.getValue('caller_id');

var abc =new GlideAjax('check_manager');

abc.addParam('sysparm_name','user_info');

abc.addParam('sysparm_caller',newValue);

abc.getXML(test);

function test(response){

var answer = response.responseXML.documentElement.getAttribute('answer');

g_form.setValue('short_description',"Manager Name: "+answer);

}

}

Screenshots:

Mark my answer helpful & accepted if it helps you resolve your query.

Regards
Sharan

[raja0077]

Hi @showsid02 

Its a simple task

Here the client and script include

Client script,

   var a = new GlideAjax('snc_caller');

    a.addParam('sysparm_name', 'Test');

    a.addParam('caller', newValue);

    a.getXML(test);

    //alert(newValue);

    function test(response) {

        var answer = response.responseXML.documentElement.getAttribute('answer');

        g_form.setValue('short_descrition',answer);

    }

script include

Test:function(){

    var user=new GlideRecord('sys_user');

    user.addQuery('sys_id',this.getParameter('caller'));

    user.query();

    if(user.next()){

        return user.manager.getDisplayValue();

    }

    },

    type: 'snc_caller'

Thanks.