Populate Channel field in Cases
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3 weeks ago
Hi,
We have a requirement to populate Channel automatically. I could not find any OOB config that populates Self-service as channel type when a case is created from service portal.
Can you help with what can be approached for this?
Thanks in advance.
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3 weeks ago
You can do the same as configured in Incident, where the channel is set in the Record Producer step.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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3 weeks ago
Thanks for the answer @Dr Atul G- LNG. This works for RPs, but scripting is not available in the catalog items.
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3 weeks ago
Hi @MugiKrish
this is just an example of,you can build your own logic.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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3 weeks ago
Refer below that would help with your requirement,
If it helped to resolve your query, please accept the solution and close the thread.
Thanks,
Bhuvan