Populate Channel field in Cases

MugiKrish
Giga Contributor

Hi,
We have a requirement to populate Channel automatically. I could not find any OOB config that populates Self-service as channel type when a case is created from service portal.
Can you help with what can be approached for this?

Thanks in advance.

4 REPLIES 4

Dr Atul G- LNG
Tera Patron
Tera Patron

You can do the same as configured in Incident, where the channel is set in the Record Producer step.

 

DrAtulGLNG_0-1755264121980.png

 

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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Thanks for the answer @Dr Atul G- LNG. This works for RPs, but scripting is not available in the catalog items. 

Hi @MugiKrish 

this is just an example of,you can build your own logic.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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Bhuvan
Kilo Patron

@MugiKrish 

 

Refer below that would help with your requirement,

 

https://www.servicenow.com/community/developer-forum/how-if-an-incident-is-created-through-the-porta...

 

If it helped to resolve your query, please accept the solution and close the thread.

 

Thanks,

Bhuvan