Populate mobile number of the caller

[Sam198]

Hi all,

I need to autopopulate the mobile number field from the sys_user table on the catalog item:

I am using javascript:gs.getUser().getRecord().getDisplayValue("mobile_phone"); in the default value tab of the variable "Contact Number" to get this autopopulated, but it does not, any suggestions?

I do not need change this field through onChange or any Catalog client scripts as I am leaving this field open anyway for them to change the contact number if they want to (because for example: changed phone number but not updated on sys_user record).

Thanks.

[Nirosha Uddandi]

what is the filed type on catalog item for contact number,and u are looking requested for details or logged in user details

[Sam198]

Field type is single line text for the contact number. And I am looking for logged in user details on the portal.

[Nirosha Uddandi]

in default value

javascript: var userPhone;

var user = new GlideRecord('sys_user');

if (user.get(gs.getUserID()))

{userPhone = user.mobile_phone};

userPhone;

[Service_RNow]

Hi

To populate the phone number of the logged in user in catalog

Personalise Variable -> Default value

javascript: var userPhone;

var user = new GlideRecord('sys_user');

if (user.get(gs.getUserID()))

{userPhone = user.phone};

userPhone;

Thanks

[Service_RNow]

PLease follow the below link

https://community.servicenow.com/community?id=community_question&sys_id=829a832ddb5cdbc01dcaf3231f96...