Populate the reference variable incident number on catalog item form through url

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Ankita Gupte
Kilo Sage

‎08-19-2024 12:01 PM

I have added variable "Task Number" (name = number) referencing to incident table on standard laptop catalog item form (catalog item sysid = 04b7e94b4f7b4200086eeed18110c7fd). Now I want to auto populate the incident number "INC0000001" in Task Number field on catalog item form using url parameter.

I am new to this configuration. Please help me achieve the same.

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Amit Verma
Kilo Patron
Kilo Patron
In response to Ankita Gupte

‎08-23-2024 01:09 AM

@Ankita Gupte 

 

Try as below :

 

1. Create a Variable for Task Number :

 

AmitVerma_0-1724400197127.png

 

2. Configure an On-Load Catalog Client Script as shown below. Ensure that Isolate Script is set to False :

 

AmitVerma_1-1724400345872.png

function onLoad() {
    //Type appropriate comment here, and begin script below
    var taskNumber = getParameterValue('number');
    if (taskNumber) {
        g_form.setValue('number', taskNumber);
    }

    function getParameterValue(number) {
        var url = window.location.href;
        var value = new URLSearchParams(url).get(number);
        if (value) {
            return value;
        }
    }


}

 3. Hit the Catalog Item URL with number as the parameter. I have made use of the URL https://<myinstance>.service-now.com/now/nav/ui/classic/params/target/com.glideapp.servicecatalog_ca...

 

Output :

AmitVerma_2-1724400546884.png

Thanks and Regards

Amit Verma


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Ankita Gupte
Kilo Sage
In response to Dnyaneshwaree

‎08-20-2024 12:16 AM

Hi Dyaneshwaree,

 

Will you please  help me with client script, as  I am new to scripting part.

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