Populate variables in cart api

[javis]

Hi all,

I'm having trouble populating variables of RITMs created from the cart api.   My code is below, any suggestions or hints are greatly appreciated. Thanks again,

createRequest();

function createRequest() {

var cat_id='';

if(email.body.item != undefined && email.body.item!='') {

var item=email.body.item.trim();

var gr= new GlideRecord('sc_cat_item');

gr.get('name',item);

cat_id=gr.getValue('sys_id');

var cart = new Cart();

cart.addItem(cat_id);

var user = new GlideRecord('sys_user');

cart.get(gr.getValue('requested_for'));

// set requested for, substitute your requested for

//Set Variables in your Cart Item

cart.setVariable(item, 'requested_for', 'sys_user');

cart.setVariable(item, 'request_short_description', email.subject.toString());

cart.setVariable(item, 'requested_for_department', 'user.department');

cart.setVariable(item, 'requested_for_username', 'user.user_name');

cart.setVariable(item, 'requested_for_phone', 'user.phone');

cart.setVariable(item, 'requested_for_budgetcode', 'user.cost_center');

cart.setVariable(item, 'requested_for_company', 'user.company');

var cartmsg = "received from: " + email.origemail + "\n\n" + email.body_text;

cart.setVariable(item,'comments',cartmsg);

var rc = cart.placeOrder();

}

  }

[javis]

Hi Abhinay,

Honestly I didn't see that line ever since I modified it from this:

var cart = new Cart();

var item=createRequest(cart);

function createRequest(cart) {

  var ritm;

  var cat_id='';

  if(email.body.item != undefined && email.body.item!='') {

  var item=email.body.item.trim();

  var gr= new GlideRecord('sc_cat_item');

  gr.set('name',item);

  cat_id=gr.setValue('sys_id');

  ritm=cart.addItem(cat_id);

  var cartmsg = "received from: " + email.origemail + "\n\n" + email.body_text;

  //cart.setVariable(item,'comments',cartmsg);

  var rc = cart.placeOrder();

  }

  return ritm;

}

populateVariables(cart,item);

function populateVariable(cart,item) {

  var user = new GlideRecord('sys_user');

  user.set(cart.setVariable('requested_for'));

  // Set the department.

  if(cart.setVariable('requested_for_department') != user.department) {

  cart.setVariable(item, 'requested_for_department', user.department);

  }

  // Set the username.

  if(cart.sys_id != undefined && cart.setVariable('requested_for_username') != user.user_name) {

  cart.setVariable(item, 'requested_for_username', user.user_name);

  }

  // Set the phone number.

  if(cart.setVariable('requested_for_phone') != user.phone && user.phone != '' && user.phone != undefined) {

  cart.setVariable(item, 'requested_for_phone', user.phone);

  }

  // Set the budset code.

  if(user.sys_id != undefined && cart.setVariable('requested_for_budsetcode') != user.cost_center) {

  cart.setVariable('requested_for_budsetcode', user.cost_center);

  }

  // Set the company.

  if(cart.setVariable('requested_for_company') != user.company) {

  cart.setVariable('requested_for_company', user.company);

  }

  // If the user does not have a company...

  if(user.company == '') {

  // Use core company.

  var core_company = new GlideRecord('core_company');

  core_company.addQuery('primary', true);

  core_company.query();

  if(core_company.next()) {

  if(cart.setVariable('requested_for_company') != core_company.sys_id) {

  cart.setVaraible('requested_for_company', core_company.sys_id);

  }

  }

  }

}

[Abhinay Erra]

What is coming from the email? You want to set the user to the person in the recipient list?

[javis]

Ideally, the person who sent the email is the requested for and his or her info should populate the variables in the RITM

[Abhinay Erra]

So now I am confused. You have 2 codes here, what is your actual code????

[javis]

The first code I posted needs some tweaking. The second is more of a sandbox code for this situation