Populating caller location using default value

[Community Alums]

Hi All,

I want to populate the incident caller's location on location field using the default value.
I tried with javascript:gs.getcaller_id().getRecord().getDisplayValue("location");  but it is not working.
Can you please help how can I achieve this ?

Note: Location field created on task table.

[Musab Rasheed]

Yes, see below how it is working for me without any code

[Aman Kumar S]

Hi Musab,

This would be a nice approach, but I think requirement says here to populate location field that is already present on the incident form?

That might be the reason to easily create reports on the incident table, for diff KPIs.

Dot walk approach will still work, but lets say location changes for a user, then incident wouldn't reflect accurate information

[Musab Rasheed]

It will reflect Aman,

See before

After I changed In user table

[Aman Kumar S]

That's what I meant, with user's location change, the information on Incident will also change.

Lets say User is in Bangalore at x date, now the user moves to California later, so now the incident location which should say Bangalore regardless of user's current  location, instead it will show California, which is incorrect.

This is what will give inaccurate date while reporting.

Hope this makes sense

[Community Alums]

@Musab Rasheed , I tried but it is not showing on Incident Default view