Popup an alert and make work notes mandatory when reassignment count is greater than 3 on incident

[Joshuu]

Hi All,

How to achieve this ?

Popup an alert and make work notes mandatory when reassignment count is greater than 3 on the incident form.

I have tried with ui policy but it is not properly working.

Please assist.

[Anurag Tripathi]

Hi Priya,

You can create a ui policy , eg below

Result

[Joshuu]

Hi @Anurag Tripathi ,

Thank you for your response.

This is giving the alert and making the work notes mandatory even if we update any other field on the incident form.

My requirement is to ask user to give the reassignment reason by making work notes mandatory when the reassignment count is greater than 3. 

[Anurag Tripathi]

User doesn't update the reassignment count directly, how do you expect this to work?

[Joshuu]

Hi @Anurag Tripathi .

True, I agree. I will inform the same to the requestor. I thought of checking if it is feasible or not.

Thank you.

[Dr Atul G- LNG]

Got the point Guru. Thanks as always to guide me.

@Joshuu Please share the feedback once you got update from client.