Portal - Additional comments mandtory for REOPEN Incident

[nameisnani]

Hi Team , 

When incident is reopened from Portal - Additional comments should get mandtory asking that "provide reason for reopeneing this incident ' .

@Ankur Bawiskar  @Ehab Pilloor  Need your help here 

Ehab Pilloor

[Ankur Bawiskar]

@nameisnani 

you will have to clone that widget which renders that and then make changes to it and add that new widget in your standard ticket config

these links have solution to it

How to make additional comments mandatory on Employee Center when reopen button is clicked? 

ReOpen Incident Option on Service portal for end users. 

make comments mandatory when reopen incident from portal 

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[Ankur Bawiskar]

@nameisnani 

also check this

In Employee portal once i click on Reopen button a popup with additional comments should appear 

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[Tanushree Maiti]

Hi @nameisnani 

Full code is given here:

make comments mandatory when reopen incident from portal 

Also check:

Reopen Incident Button on Service Portal from from Email Notification

https://www.servicenow.com/community/incident-management-forum/is-it-possible-to-make-comments-manda...

[Ehab Pilloor]

Hi @nameisnani 

Check out this article: https://www.servicenow.com/community/developer-articles/create-reopen-incident-widget-which-requires...

It has detailed steps on how to achieve the solution for your usecase.

Do mark this answer as Solution and Helpful if it works fine for you.

Regards,

Ehab Pilloor