Portal - Additional comments mandtory for REOPEN Incident

[nameisnani]

Hi Team , 

When incident is reopened from Portal - Additional comments should get mandtory asking that "provide reason for reopeneing this incident ' .

@Ankur Bawiskar  @Ehab Pilloor  Need your help here 

Ehab Pilloor

[nameisnani]

@Ehab Pilloor @Tanushree Maiti @Ankur Bawiskar 

@Ehab Pilloor  

can you please help me her e

[Ankur Bawiskar]

@nameisnani 

the links I shared has working solution

You will have to enhance it

[nameisnani]

@Ankur Bawiskar 

could you please provide URL for the above page .

Also could you please provide me the solution for my intsnace 

how to add widget at same place 

[Ankur Bawiskar]

@nameisnani 

URL: https://instanceName.service-now.com/nav_to.do?uri=ticket_configuration.do?sys_id=33ad80e787f10010e0ef0cf888cb0b87

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[nameisnani]

@Ankur Bawiskar 

Reopen comments should capture in additonal comments - 

how to achieve this