Portal Error - there is an JavaScript error in your browser console

[sukran]

I configured an additional field element(assignment group) in ServiceNow add in out look ( create incident)

but when I select the value ., its throw out an error- there is an JavaScript error in your browser console

second any change the make "assigned user as mandatory in this add in ?

[Community Alums · Accepted solution]

Hi @sukran ,

You will find more details about the error in the browser console. Go to that script and troubleshoot from there. In order to open the browser developer tool console,

1. Right-click anywhere on the form.
2. Select Inspect
3. Select the Console tab

Find the Client script that is causing the issue. You will either need to update this script to work on both portal and backend views, or you will need to write a different script to run only on the portal, and leave the current script to run only on Desktop.

Mark my answer correct & Helpful, if Applicable.

Thanks,

Sandeep

[sukran]

Thanks @Sandeep Dutta Thanks , Is there anyway to work client script only to work specfic portal ?  sp / ess?

[Community Alums]

Hi @sukran ,

Exited to see i could help you!!

I would recommend to raise a different question on the community such that other experts can answer as this is different question than the original question.

Thanks,

Sandeep