Position data should not be reflected under Employee Information section while submitting HR Case

[Damayanti Sarod]

I have a requirement where  I want to hide position field from HR Profile table, and hence  position should not be visible on HR Case under Employee Information section on UI from HR Agent Workspace.

Can anyone please suggest , where exactly from the backend is position value getting populated under Employee Information section on UI while submitting HR Case, as attached in screenshot

[Its_Azar]

Hi there @Damayanti Sarod 

Give this a try, mostly its in this component 

Open UI Builder → HR Agent Workspace (or that specific workspace)

Locate the Employee / Subject Person Information component

Remove or hide the Position field from the component configuration

[Dinesh Chilaka]

@Damayanti Sarod ,

Those Position field is coming from this Script Include sn_hr_agent_ws.hr_CaseCreateSearchWsSNC

Any how that Script Include is read-only and modifying the OOB Script Include is not a best practice.

So to hide that Position Field,

1.Open UI Builder

2.Select Experience as HR Agent Workspace

3.Open Page called Case Creation Page 2.0. Even this page is also read only so duplicate it.

4.Then find for the Contact card component under the Employee Information Card  on the left side.

Select that contact card and on the right side  you will found subheading titles as mentioned in the image,

first hover on that and click on the set custom value and click on data bind symbol.

Then just return empty string from the script.

If my response helps, mark my response as helpful and accept the solution.

[Anand2799]

Hi @Damayanti Sarod,

This feature is easily configurable and does not require any modifications to the UI Builder pages or their properties.

Follow the steps below:

• Navigate to HR Agent Workspace
• Click the Settings (gear) icon located at the bottom left
• Go to Case Creation → Case creation employee fields
• Add or remove fields as required; only non‑empty fields will be displayed on the form
• Refresh window

 https://www.servicenow.com/docs/r/employee-service-management/agent-workspace-for-hr-case-management...

If this solves your query mark this as correct/helpful.

Thanks

Anand