Possible to change the 'Printer Friendly Version' per form

amacqueen · ‎02-11-2015

Does any one know whether it's possible to change the 'Printer Friendly Version'on a per form basis. I suspect the only way is to do it is based on the form that is displayed?

TIA

gyedwab · ‎02-11-2015

The out-of-the-box functionality is to use the Export to PDF function, which you can style and modify globally but not on a per-form basis. You can use views to change the content, but not the layout or stylings.

If you want to do some advanced configuration, you can create a UI page (or CMS page, depending on what you're more comfortable with) to render the data however you want, and then link to it with a UI Action. I've seen customers do that to generate an invoice based on data, for example. It's a lot of work to create / maintain, however, so you'd have to weigh the effort against the need.

View solution in original post

gyedwab · ‎02-11-2015

The out-of-the-box functionality is to use the Export to PDF function, which you can style and modify globally but not on a per-form basis. You can use views to change the content, but not the layout or stylings.

If you want to do some advanced configuration, you can create a UI page (or CMS page, depending on what you're more comfortable with) to render the data however you want, and then link to it with a UI Action. I've seen customers do that to generate an invoice based on data, for example. It's a lot of work to create / maintain, however, so you'd have to weigh the effort against the need.

gyedwab · ‎02-11-2015

Actually, someone just posted about a PDF document generator app:

https://community.servicenow.com/thread/164365

amacqueen · ‎02-12-2015

That's what I though Guy, many thanks.

I might give the PDF generator a go however the user who made the request is quite happy with a minor amendment to the views.