Possible to order multiple process in a playbook experience?

Marc Gabriel
Tera Contributor

Hi all, 

 

Is it possible to control the ordering of the processes in a playbook? e.g have "Report an Incident" process show at the top (first position).

MarcGabriel_0-1710293355747.png

I have found a workaround for controlling it for now but it does not strictly order the processes. I did it by controlling the order in which the different processes display. Which ever is displayed in the process first will be at the top and any consecutive process will be shown below the last.

3 REPLIES 3

Sumanth16
Kilo Patron

Hi @Marc Gabriel ,,

 

Please refer to below thread:

 

https://www.servicenow.com/community/hrsd-forum/lifecycle-activities-within-sets-sorting-order/td-p/...

https://www.servicenow.com/community/hrsd-forum/lifecycle-event-task-order-on-case/m-p/2522643/page/...

 

If I could help you with your Query then, please hit the Thumb Icon and mark it as Correct !!

 

Thanks & Regards,

Sumanth Meda

Thanks for your reply,

 

The links you are referring to are for the ordering of tasks within an activity. What I meant was I need to order the whole process itself. 

Shaun_Sadler_SB
Tera Contributor

Bump