Post activity results in flow designer to work notes of incident

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Alex Saager1
Tera Contributor

‎07-29-2024 08:27 AM

Hi Community,

I've created a flow that checks if a user is in an AD group and this is working fine, but what I wanted to do was to be able to post the results to the work notes of the incident but this bit is not working? 


The flow looks like this:

AlexSaager1_0-1722266651595.png

After testing I see:

AlexSaager1_1-1722266756549.png

 

But when checking the incident all i see is:

AlexSaager1_2-1722266809057.png

 

Any idea on how I can achieve this?

 

Kind regards,

 

Alex

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Allen Andreas
Administrator
Administrator
In response to Alex Saager1

‎07-29-2024 12:34 PM

Hi,

Thanks for sharing that! Ok, so yeah, that shows that the Answer pill is getting set to "false" (in this case), but when you're attempting to use it in the very next step, it's not showing anything.

 

This could be because:

  1. The flow is happening so fast that the "Answer" isn't fully updated in the flow and so the next step isn't getting a value
  2. Or...false in this case the system is interpreting it as "null" or "empty"...

So, you could try to maybe add a wait after step 3 and just set it to like 10 seconds, just to let everything sort of "catch up" and see if that fixes it, otherwise, you may want to consider using a Flow Variable and then setting that via a script with the value of the Answer from step 3.

 

Essentially, the main problem is that in step 4, when you're using the "Answer" from Step 3, it's acting like there's nothing there. So the two things I mentioned above could help make sure that it has a value of either true or false.


Please consider marking my reply as Helpful and/or Accept Solution, if applicable. Thanks!

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Alex Saager1
Tera Contributor
In response to Allen Andreas

‎07-30-2024 01:09 AM

Hi @Allen Andreas 

 

So I've tried setting a flow variable and adding the answer to step 3 to that variable then trying to add that to the work notes of the incident, but that didn't work either:

AlexSaager1_0-1722326860298.png

AlexSaager1_1-1722326894337.png

 

Is this what you meant by setting the flow variable?

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Alex Saager1
Tera Contributor
In response to Allen Andreas

‎07-30-2024 01:46 AM

Hi @Allen Andreas 

 

This is now working so I had to set the variable as true/false:

AlexSaager1_0-1722329059429.png

Then use the set flow variable:

AlexSaager1_1-1722329099093.png

Than add that to the work notes

AlexSaager1_2-1722329134194.png

 

Thanks for your helps on this issue 👍

Many thanks,

Alex

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