Post are not reflecting on community account

Nilesh Pol
Tera Guru

‎02-27-2025 12:59 AM

Hi All,

Did anyone faced the issue that im facing now?

Issue: I raised merged request from old email id to current email ID, I can see all the achievements on the current account BUT the POST is missed to migrate, again all those POSTs that I posted using current account is deleted, Now I can see only few POST on my community account and all solution I received that got deleted. 

Question: Is there posibilty to get back all the my POST, Helpful and solutions? @Servicenow @community 

 

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2 REPLIES 2

Dr Atul G- LNG
Tera Patron
Tera Patron

‎02-27-2025 01:02 AM

Hi @Nilesh Pol 

 

@Dan Bruhn  request your inputs here.

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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Tushar
Kilo Sage
Kilo Sage

‎02-27-2025 01:15 AM

Hi @Nilesh Pol 

 

As per SN - 

 

Your community data, which includes your rank in the target ("from") account will be retained and will override what's in the source ("to") account. Let me know if that doesn't make sense. Unfortunately, we do not support merge so the source always overrides the target in this situation.

for eg - If your Gmail account is your Source and Company account is your Target. You would be logging in with your company account and seeing community data from your Gmail account. Any community data tied to your company account will be lost.

 

Thanks,

Tushar

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