Prefix Subject of Certain Email Notifications only if Service = 'ABC'

[Leon Els]

Greetings friends,
I have a new requirement to Prefix email Notifications if Service = 'ABC', then the email subject should start with 'ABC - '.
Ideally, I would prefer not creating duplicate email notifications just for this Service and was hoping to use a script if possible.
Already consulted ChatGPT/CoPilot, could not get their recommended solutions to work.
Thanks in advance for any guidance.

Happy 2025 in advance!

[Ankur Bawiskar · Accepted solution]

@Leon Els 

use this in the IF condition

if(current.business_service.toString() == 'Give Your Exact Business Service Name Here')

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Ankur Bawiskar]

@Leon Els 

it would be something like this

email.setSubject('ABC - Incident ' + current.number + ' has been Created - ' + current.short_description);

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Runjay Patel · Accepted solution]

Hi @Leon Els ,

Your text is incorrect, let me give you text.

 if (current.business_service && current.getDisplayValue('business_service') == 'SAP Enterprise Services') {
        // Prefix the subject with 'ABC - '
       
		email.setSubject('ABC - Incident ' + current.number + 'has been created - '+ current.short_description);

        // if getSubject() wont work then simply type your subject 
    }else{
		email.setSubject('Incident - ' + current.number + 'has been created - '+ current.short_description);
	}

-------------------------------------------------------------------------

If you found my response helpful, please consider selecting "Accept as Solution" and marking it as "Helpful." This not only supports me but also benefits the community.

Regards
Runjay Patel - ServiceNow Solution Architect
YouTube: https://www.youtube.com/@RunjayP
LinkedIn: https://www.linkedin.com/in/runjay

-------------------------------------------------------------------------

[Leon Els]

Success!!

Below is the final code that worked for me and I would not have been able to accomplish this without @Ankur Bawiskar  & @Runjay Patel , thank you both SOO much!!

__________

(function runMailScript(current, template, email, email_action, event) {

    // Check if the business service is 'ABC'

    if (current.business_service && current.getDisplayValue('business_service') == 'ABC') {

        // Prefix the subject with 'ABC - '

        email.setSubject('ABC - Incident ' + current.number + ' has been Created - ' + current.short_description);

    } else {

        email.setSubject('Incident ' + current.number + ' has been Created - ' + current.short_description);

    }

})(current, template, email, email_action, event);

[Ankur Bawiskar]

@Leon Els 

Glad to know.

If my response helped please mark it correct and close the thread so that it benefits future readers.