Prevent duplicate approval notifications sent to a group email

[MattA1]

Hi,

I have notification emails going to all approvers when a specific event happens.  However, I also want the email to go to the group email.  I have gotten this from the Approvals table - group.assignment group.group email.

It works fine, however where there are multiple approvers, it sends the group email each time as it is recognising each record.

Is there a way I can prevent this?  I just want to prevent duplicate emails getting sent.  I don't mind if it appears multiple times in the notification table.

Many thanks!

[sourav1999 · Accepted solution]

- To prevent duplicate approval notifications from being sent to a group email, you can: - Create a dedicated ServiceNow user for the group email and assign the user to the group. - Configure the group's notification preferences to only send emails to the dedicated ServiceNow user. - Create an email script to send emails to the group email address, using the dedicated ServiceNow user as the sender. - Ensure the notification is configured to only send once, even if multiple users approve the record

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