Preventing Untrusted Users from Triggering Inbound Actions

wdookie · ‎09-13-2016

I am looking to prevent untrusted user from triggering inbound actions to create tickets. I have followed:

but still no luck.

Properties have been set appropriately:

Trusted domains when creating new users from incoming email (Ignore email from untrusted domains unless from an existing user; use * for all domains) set to mycompany.com

System Property set to false:

Guest User disabled and locked out:

But once a send an inbound email from a non-trusted domain account, sure enough I see the Incident created, with the Caller set as Guest!

On Helsinki right now, is there anything that I am misssing????

wdookie · ‎09-26-2016

Well folks,

Thanks for all the help on this. To close the loop on this topic, after speaking with support, this is a known issue within Helsinki. It will be resolved in the next release, Istanbul.

Thanks again for the assistance and troubleshoot, I appreciate your time!

Wayne

View solution in original post

Michael Ritchie · ‎09-13-2016

You can try Email Filters:

Email Filters - ServiceNow Wiki

andrew_irwin · ‎09-13-2016

Did you provide your trusted domain(s) list?

wdookie · ‎09-13-2016

Hi Andrew,

Yes I did:

jose_valle · ‎09-13-2016

Hi Wayne,

On the received email, does it show the user id field as a reference to an existing user or does it just show the email address that the email came from? If it is a reference to a user record, which user record is it?

-Jose