Priority Calculation

[Nani7]

Hi All,

I need a small info/explanation of the functionality of Priority calculation in Incident form of ServiceNow. 

Could someone please elaborate on this functionality.

This is for the below requirement:

-->  I'm creating a new application called "Service Request". I have added the existing Task fields "Impact" and "Priority" on my custom form.

Now, I want the priority to be calculated same as Incident. Please help!

Regards,

Nani

[Manan Raval]

Hi Nani,

Priority Calculation is implemented through Data Lookup.

To implement the same in your application, you need to create a data lookup definition from going to System Policy>Rules>Data lookup Definition.

1. Click Create New

2. Click Data Lookup Rule

3. Provide Source Table as your application table and matcher table as  Priority Data Lookup[dl_u_priority].

4. Check the required checkboxes.

5. Save the record. You will see the related list below with name 'Matcher Field Definition' and 'Setter Field Definition'.

6. Provide your fields there.

That's it. You are good to use it. Also do keep in mind, keep your Priority field read only.

Regards,

Manan Raval

[Priyanka136]

Hi Nani,

First you have to extend the incident table in your custom table.

1) Navigate to - System Policy - Rules - Data Lookup Definitions - New

2) Source table = custom table , Matcher table = Priority Data Lookup (dl_u_priority)

3) You have to set the Matcher field definitions and Setter field definitions

Let me know if you have any question.

I hope it works, Please mark it Correct or Helpful based on impact...!!!!

Warm Regards,

Priyanka

www.dxsherpa.com

[manjusha]

Hi,

go go to lookup definition and do the same as specified in below screenshots.

source is your custom table.

in settle field  definition : take priority field as set it to true.

If this answer helps you please mark it as correct /helpful.

Regards,

Manjusha Bangale

[Nani7]

Hi All,

 Thanks for the prompt response.

I have tried the same workaround that you guys have given suggested me. But the priority is not auto populated on the custom form.

Could someone take a look at it and advise further!

Regards,
Nani