Priority Calculation

[Nani7]

Hi All,

I need a small info/explanation of the functionality of Priority calculation in Incident form of ServiceNow. 

Could someone please elaborate on this functionality.

This is for the below requirement:

-->  I'm creating a new application called "Service Request". I have added the existing Task fields "Impact" and "Priority" on my custom form.

Now, I want the priority to be calculated same as Incident. Please help!

Regards,

Nani

[Priyanka136]

Hi Nani,

Okay, you extend the incident table in your custom table.....

Or you have to create Custom Priority Data Lookup which is same as for incident table (Refer this table dl_u_priority).

If your query solves then, let me know.

Thanks,

Priyanka

 

www.dxsherpa.com

[Manan Raval]

Hi Nani,

Please make the field read only through UI Policy.

Regards,

Manan Raval

[manjusha · Accepted solution]

Hi,

Please check your  impact and urgency and priority  with below screenshot .

If this solution helps you please mark it as Correct as well as Helpful

Regards,

Manjusha Bangale.

[manjusha]

Hi,

also make your priority field  to read only using  ui policy .

Mark correct and Helpful.

Regards,

Manjusha Bangale