priority matrix calculation on custom table.

[niranjan314]

Hi guys,

I have currently made one simple custom application and in that application i have created one custom table. So in that custom table i have added some fields and i have added Impact, urgency and priority field same as in incident table. But i am not able to calculate the priority matrix on my custom table same which calculated in incident table. please kindly suggest me a solution.

[Inactive_Us1474]

The priority should follow data lookup definition and Priority lookup rules for   the custom table also. They are all present for the global namespace.

Data Lookup and Record Matching Support - ServiceNow Wiki

Thanks and Hope it helps.

Akhil

Hit Like/Helpful/Correct, if applicable.

[Michael Fry1]

While the lookup rules are on the global namespace, the data lookup definition source's table is set to the Incident table. If you build a new definition on your custom table, then is should work.

[niranjan314]

Hi Micheal Fry,

As i have tried this method. I am not able to look up my custom table instead of this incident table in source table field. Even i am not able to add new condition in section. I just want this same impact ,urgency, priority calculations in my custom table to specific custom application. how can i achieve this? But currently i am using the helsinki version. is this a version issue?

[Inactive_Us1474]

No this is not a version issue, I suppose you need to create a new definition for your custom application.