Hello, We are currently using Kingston and have implemented connect chat. We have fine-tuned the average wait time calculation BR "SNC - Chat Queue Average Wait Time" however when we get a chat request we get this in browser notification and it lasts...
We have established Enterprise Standards for products in sn_apm_trm_standards_product. i.e., Which products are approved, unapproved, not reviewed, evaluation etc.The requirement is get the list of unapproved software products that are in use. Seeki...
Team, Good day. Is it fair to say that cmdb_software_product_model is the most reliable table to get the list of software products that are in use within the enterprise? Please advise. Thanks
I am trying to filter out uses who are having snc_internal role and who are not having any role. While doing it I found that when I applied filter in list layout with Roles is snc_internal, I got records but when I when inside of the few records ther...
Hi everyone,I'm working on customizing the Case table list view in the Service Operations Workspace (SOW) in ServiceNow, and I need help with the following: We want to hide the "Closed" option from the State field dropdown when users are editing case...
Hi everyone,I’m currently working with a ServiceNow Developer Instance (PDI) and experimenting with creating apps and using APIs. To keep the environment clean and simple, I wanted to remove the demo data.I followed the process from my PDI profile: I...
Reference variable is taking different field value from reference table and i need different value of same table . Can that happen? legal name is displayed but need erp supplier code to display in variable .
I'm quite new to JavaScript and ServiceNow scripting, so I’d really appreciate some guidance.I've created a Business Rule on the sc_req_item table that runs after insert, and it only triggers when a specific catalog item is requested. In the Advanced...
Hi everyone,We’re working on customizing the ShoppingHub experience in ServiceNow and need help with translating the page content into other languages.Specifically, we want to translate:Supplier information (like name and description)Catalog item nam...
Hi I want to use a SOW component in my custom workspace,can we copy component of any workspace and use it in ours with some changes?
Hi All,Can any one please help me on the below task.How to move KB articles from one instance to other instance through script with attachments? Is it possible, any one know please guide me on that.Thanks in advance.
Hi developers,I have a List type field and want to display choices based on another field value.I tryed it by using 'Dependent on field' option and 'Dependent value' on sys_choice but it doesn't work for List type field.Is there any way to achieve m...
I have dynamic attachments associated with case table.But I have notification on sysapproval table need to send email while notification generated with all attachment linked to case table.how to achieve it. I have used BR on "sys_email" table. But i...
How can I set reminder notifications for approvals using Flow Designer with a Catalog Item that includes a Multi-Row Variable Set (MRVS)?I have a Catalog Item that goes for Manager Approval, and I want to send reminder notifications to the manager on...
"Hello fellow experts, I wanted to clarify my understanding on the benefits of integrating Generative AI integration in ServiceNow, especially considering we already have ServiceNow Agent. However, I'd love to hear from your experiences: - How does G...
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