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Resolved! Doubts

 1. How are data policies enforced on imports and integrations?a. Manual workflowsb. Update Setsc. Automatically, like UI Policies, across all input methodsd. Only via forms2. Which ServiceNow feature enables accessing prebuilt integrations and conte...

PoojithaVap by Tera Contributor
  • 659 Views
  • 2 replies
  • 2 helpfuls

Incident - Attach Knowledge Article apply template

Hello -  In the incident record, under Related Search results, there is a button "Attach" to attach the knowledge article to the incident record. In this we have a requirement, if the knowledge article has a custom field (u_Template) referenced to th...

angel7170 by Tera Contributor
  • 1060 Views
  • 4 replies
  • 0 helpfuls

Need ui action for custom properties page

Hello,   I have created a custom properties page (basically created a category for properties and added properties into it). Now I would like to insert a record into native table when someone updates the value in the same custom properties page. I ha...

bishalsharm by ServiceNow Employee
  • 549 Views
  • 2 replies
  • 1 helpfuls

Resolved! How to Map the MRVS field value to the custom table fields

Hi,  I have a requirement where i need to map column values from MRVS to the similar column in ServiceNow custom table.Let say in MRVS i have 3 columns 1. Service Type2. Region3. Business Areaand i have similar 3 fields created in custom table. Now w...

Outlook Integration with PDI

Hello All,has anyone tried integrating Outlook with PDI to create a request, case, or matter via Outlook?Thanks in advance!  

SupPra by Tera Contributor
  • 485 Views
  • 2 replies
  • 0 helpfuls

Trigger survey from schedule job

hi contributors,i have requirement, to send survey mail , half yearly.survey  to be triggered to all unique requestor whose requests is closed ,  in last half year. survey is already designed in survey designer. Please suggest on, how to trigger it w...

Ujjwal1 by Tera Contributor
  • 819 Views
  • 5 replies
  • 2 helpfuls

Learning ServiceNow Developer paths

Hi Community, I am new to the ServiceNow developer learning courses.  I have noticed it seems like there are two places to study for the Developer Cert.   There is the ServiceNow Application Developer at this link: https://developer.servicenow.com/de...

Resolved! How to get Unique records from table for a choice field

I have a table 'xyz' which contains redundant values suppose like namexyzName         company----------     -------John             GoogleMark           MicrosoftJohn             Googlewhen I give choice   table as xyz and choice field as 'Name' im g...

vamsi by Tera Contributor
  • 4490 Views
  • 5 replies
  • 0 helpfuls

Complaints Playbook csm

Hello Everyone,  I am implementing the complaints playbook for a customer, but they want to remove some aspects of the playbook, as they don't feel like they need them in there process.  How do I safely remove them without breaking the other parts of...

Luke James by Tera Contributor
  • 1511 Views
  • 10 replies
  • 0 helpfuls