I'd suppose "generic" fields, like "created" would be available to display, filter upon. Yet I cannot find the created field in the filter options for external users. Can I change this? can I make the created field available in the filter?
Hi: We activated Predictive Intelligence > Similar Knowledge Articles. When we access 'Similar Knowledge Articles' Related Search Results from an incident record, it returns knowledge articles that the user does not have permission to read. It says s...
Hi, Before the transition to the new platform analytics workspace, I had code that used the Highcharts client-side API to extract the data of all charts displayed on a dashboard. I'm trying to adapt this code to the new dashboard UI. Does anyone kn...
Hi All,As per out of the box functionality, once any catalog item is added to "Save as draft" section and further if any changes like variable modification/item deactivation occurs, the system detects these changes and whenever the user opens the dra...
I have a deployment requirement that need to install ServiceNow package on-premises env.verify that serviceNow can deploy in on-premises environment.
Hi,I create event register,scheduled job and notification for sn_grc_task for planned end date field(end_date)notification needs to trigger 7 days before and after planned end date, on the planned end date.But notification not triggering. scheduled j...
I would like to use the “previous period chart” feature in Widgets to create charts that compare data from the same month across different years.However, perhaps because my PDI environment is running the Xanadu version, the “Add Widget” button is not...
Hi Team,Hovering to the notification in bell icon preview is not working.
Hi All,as per my system setup Group and assigned to fields non-mandatory. No dependency between 'Assigned to' and Assignment group' designed it like that. if I select value in assigned to field automatically assignment group will become empty. ( WE...
I have created a Catalog Item in ServiceNow that contains two variables: Category and Subcategory.Both variables are dependent on each other.In the Reference Qualifier for the Subcategory variable, I have filtered the values so that they should be di...
Hi everyone,I'd like to try out the Vulnerability Response app with my personal developer instance. However, it's not available in my developer instance. My PDI instance is Yokohama and I don't see it as an option when I check "Your Instance Actions....
Hello Experts,From the new upgrade we are seeing a 'Discuss' button on all tasks which is opening the side bar discussions where user can communicate with other users. I want to know if conversations with users in the sidebar discussions gets stored ...
I am not getting the now assist panel icon on top right corner1) am in Next Experience2) The Panel is turned on under Now Assist Admin-> Experience3) have now assist user panel role any pointers what else i could miss ??
Users are able to view kb article in native view of ServiceNow i.e. kb_view UI page though that user doesn't meet the can read criteria . User should not be able to view that article . Is there any solution .
Have a requirement to force a user to enter a comment when rejecting a change record, from the change record approval tab. Out of the box, the system does not force this. I was able to find the UI action that runs on the List Context Menu but using o...