Hi All, I have a requirement where i want to generate an email notification for regular interval of time for every 5 years until the ticket is closed. However the Date will remain same but the email must be getting triggered for every 5 years based o...
Hi, I have a requirement where email needs to be sent every 3 years based on the Date. Have created a Event, Notification and field name Test Date where type is Date/Time. Example: When 6-Jan-2025 is the date present in the Test Date field, so after ...
Hello,I have a script include and a UI action Scriptvar JiraProjectFetcher = Class.create();JiraProjectFetcher.prototype = Object.extendsObject(AbstractAjaxProcessor, { getJiraProjects: function() { var projects = [ { name: 'Proj...
Hi,I have created the notification that should trigger when incident sla reaches 75%.I have created the event and called in the business rule with the condition when actual elapsed percentage is greater then 75%. But this notification is triggering m...
I've been trying to find a way to add another app/link to the Utilities option in the menu in the service operations workspace as listed below. I tried to find the documentation for the Launch app action but can't find much other than a way to trigge...
Is anyone else having problems with their PDI (personal developer instance) after the weekend? I'm getting a server 500 error when trying to wake the instance (see screenshot). I am REALLY hoping some of the ServiceNow Admins are watching this forum ...
Hi Team,Currently, we have an 'Order Guide' that includes several variables/fields for questions on the first page, and on the second page, it displays all the 'Rule Base' items. We would like to reorganize this by extracting the 'Rule Base' items f...
Hi ,Can any one explain above term .if indexOf("Gaurav") == -1 to indexOf("Gaurav") >-1 what it saysLine Gaurav is working in Servicenow or Servicenow working for gaurav or Every one knows gaurav working for Servicenow.Can any one explain .nayan_awad...
I am trying this in the script part with checking short description matching. This is not working. I have log statement in the beginning even that doesnt come thru. Any idea? var grade = new GlideRecord('sn_hr_core_profile');grade.addQuery('user', cu...
So just configuring the Employee Center and noticed that a non-itil user can't see their request, even though the "My Active Items" widget shows the correct count. How can I fix this as I am fairly new to Employee Center?
Hey guys! As the title says, how do I delay the second confirmation dialog until just before GlideRecord update in a UI Action? The second dialog is asking whether or not the user really wants to set the status to Closed Complete. The first dialog is...
As the title might suggest, I'm trying to trigger a REST API call from a Workflow's "Run Script" activity (Several calls in different run scripts, actually). The problem I'm having is that the actual request doesn't seem to construct properly. I know...
Hi All, I have a table where each record has its parent defined until it reaches the topmost parent, similar to a family tree where every child has its own set of parent and till which level the parents are there is specified on the child record. N...
Hi All, A CI is created through a catalog item. After creation, the CI form includes a tab to specify the CI owner, support group, development group, and development approval group. The development approval group is automatically populated based on t...
ServiceNow CAD course still uses Utah PDI for exercises but the only PDIs available in SNOW Developer are Vancouver, Washington, and Yokohama. Is there a workaround for this? I would like to still be able to complete the hands on exercises.
