How to convert attachment to Base64 format?
Hi Community,I am working on an integration where the 3rd party system requires ServiceNow attachments to be sent in Base64 format.How to achieve this?Regards,Ritik
Forum Posts
Resolved! auto close button on form in workspace
Hi Everyone Good morning/Good evening,I am facing an issue with UI action button on form,i have a button save and close on related list on change recordwhen ever i click on save and close button it should close the current change and incident tabs ui...
UI action to copy field values from another Table into a Form without saving
Hi Team,How to copy field values from the incident table to the RITM without saving using the Workspace UI action button.I need to copy attachments using the same UI action. Thanks,Anil!
Using an alternate HTML Sanitizer config for a particular column
Hello, friends! Our HTML Sanitizer is removing some attributes from iframe tags in Knowledge article text, which is preventing our users from embedding videos in articles. We know how to add this exclusion to the HTML Sanitizer, but we do not want to...
where can I find the REST API response for a transaction log entry?
Hi, I'm testing an intergration that queries the incident table to find the number of incidents that fit a certain criteria (actually returns a list of incidents, but I'm tracking the list size for the purpose of this question). While nothing changed...
Smart zoom in WebKit browsers
HI everyone, I know the supported browser is Chromium browsers, but sometimes, you know, we want to try something new. I have sent a feedback to Apple in regards the smart zoom, when we double tap the mouse or the trackpad with one finger and Mac OS ...
Resolved! Change redirect link to new SOW in reports/dashboard
Hi everybody, Is it possible to change the linked formlink (INCXXXXX)? When I click on it, the incident opens in the old UI. I want to change the redirect to open the incident in the Service Operations Workspace. Thanks
Best Practice for Migrating 500k+ Inactive Users Out of sys_user Without Losing Referenceability
Hi ServiceNow Community, We have approximately 650,000 user records in the 'sys_user' table, of which around 600,000 are inactive and no longer require login or user-related platform features (roles, authentication, tracking, etc.).However, we still ...
dashboard sharing option not showing users - Only Roles
I have an on-prem customer, the owner of the dashboard can not share it with individual users, only with roles. Is there a reason? The "Grant access to" list does not show individual users, only roles. Thanks
Resolved! Demand message shows “Created Date” instead of “Created” in Employee Center
In Employee Center, when creating a new Demand (the request form is built using a Record Producer),the Activity used to display a message like:DMND No. ~ CreatedBut now it shows:DMND No. ~ Created DateWe believe that, out-of-the-box, the confirmation...
Resolved! Editing CSV attachment before loading to data source
We have an emailed CSV attachment that we want to load and map to our environment but the first three /r/n prevent us from being able to load the data in. Has anyone made a custom flow designer action or script that can remove the first X lines from ...
GRC: Is it a best practice to create Indicator task directly?
I have requirement, where in I need to create "Indicator task " directly from Compliance Workspace. But every fields are "Read-only" in the form, when I try to create directly. Is it a best practice to create Indicator task directly?
Guidance Needed for a Beginner Transitioning to ServiceNow Administration and Development
Hello Everyone,I am new to the ServiceNow ecosystem, but I have several years of hands-on experience with PHP, HTML, CSS, and JavaScript.I’m excited to shift my career toward ServiceNow, yet I am unsure how to design a clear learning roadmap that tak...
use AD Groups for targeting audience
Can ServiceNow AD groups be used for targeting audiences in portal or Knowledge Articles?
Content Management Designer ($streamline_content_authoring.do) - How to access it?
Hi All, We have a requirement where the client wants some fields to be removed from the content management designer and few of them to be auto populated by default. Also wants it to be fully translated which seems to be possible. For customization, I...
