Hi All, I have the following requirement. I am mandated to update the Additional Comments field when:I move an Incident into Cancelled stateI move an Incident from On hold into In Progress state for On hold reason Awaiting CallerI move an Incident ...
In the main table I have a field named "Applications" , which is a glide_list referencing another table. I want to display the "Information Classification" field from each referenced Application record in a report that is sourced from the main table.
Hi,I want to configure API key in custom action to set an integration outbound from snow to Jira. I created a Rest step in the Custom flow but not sure where to configure the API key. Can anyone help?
Hello Community,Hope everyone is doing great. We have a use case to restrict or make readonly on the List View. What would be the best approach for this to work on I wanted to do this with the ACLs. My use case: We have 3 fields which is one is depen...
!! ServiceNow Interview Question and Answer!! What do you mean by the term “Application” in ServiceNow?Application is a group of modules that provides related information.For example, a change application provides information related to th...
I have wrote a client script in which I have used setLabelOf() its working totally fine for portal but not working on RITM I have also checked the checkboxes for apply on Requested Item still not working on RITM
Hi,I have created order guide with 3 catalog items. Based on "Rule Base" Catalog items are shown in order guide.We have choice field in one of the catalog item and we want to remove few choices from the catalog item in order guide without affecting t...
@Ankur Bawiskar Hi Ankur, I am not getting how come User not able to see Additional Comments and Worknotes on Incident Form only for 1 Incident.When i check 'sys_journal_field' entires are available but not able to see on Incident Form.For the same ...
QUESTION 123On a Form header, what is the three bar icon called?A. Pancake iconB. Additional Actions or Context MenuC. Hamburger iconD. Cake icon right one is option B right ?
Users are editing RITMs, Incidents, and Change Requests belonging to other groups in the SOW. These should be read-only for them. How can we achieve this? It is working as expected in one instance but not in another.
Hi,I have created a provider notification which runs on live_notification table and routes itil users to SOW. However, when they click on You have been mentioned, they see an error on the SOW page - Security constraint. It does go back to SOW but th...
Hi Community,I wanted to check if anyone has any references or resources or docs related to API Governance in ServiceNow. Thank you in advance. Best Regards,Sharif
I just applied intern for the job, I was asked to make a QR login so user can just login by scan the code. there are no username,password to input.-I made a table and page for admin to choose a user and generate a single use token with expire date fo...
Hi Team, I am able to access RITMs in agent app under My Request. But I want to also access REQ in agent app. Is There any role which has access to REQ. And I cannot see work notes in REQ (sc_request) on desktop. Please let me know how I can solve ...
Hi all, Is it possible to search the content in attachment. For example If I attach some txt file in incidnet form that particulat attachement will create record in attachment table. So If i search some keywords in that attachment in attachment table...
