Problem Auto- Close Best Practice

[Ereshkigal]

Hi.

Regarding problem management, there is a requirement to automatically close after 2 days under the following two conditions.

1. State is Resovled
2. All problem task statuses closed

To achieve these requirements, I would like to take the following three steps, is this a best practice?

1. Create "problem.auto.closed" in System Property(Value is 2)
2. Use System Properties created by Business Rule
3. Run Business Rule once an hour with Scheduled Job

※We would like to perform automatic closing based on the last update date.

Thank you!

[Anil Lande · Accepted solution]

Hi,

Yes this is standard way of closing resolved problems. 

For similar setup you can check OOB solution available for Incident closure.

You can use FLOW to achieve this using low/no code functionality.

Thanks,
Anil Lande