Problem number not visible after incident record creation

[Shubham_verma]

Hi,

I want to create a business rule for when a incident record is created ,a problem record should also get created.

Its working fine ,but when I am trying to populate a message a new problem ticket is created,it is not showing problem record number.

(function executeRule(current,
_previous) {
var x = new GlideRecord('problem');
x.category = current.category;
x.short_description = current.short_description;
x.cmdb_ci = current.cmdb_ci;
gs.addInfoMessage("A problem ticket is created "+x.number);
x.insert();
})(current, previous)

[Ashir Waheed · Accepted solution]

Hi @Shubham_verma ,

Modify your script accordingly, Problem number will be assigned after the record is created. You have to fetch the number later on.

var x = new GlideRecord('problem');
x.category = current.category;
x.short_description = current.short_description;
x.cmdb_ci = current.cmdb_ci;
x.insert();

gs.addInfoMessage("A problem ticket is created "+x.number.toString());

Hopefully this will resolve you issue.

Regards,

Ashir Waheed

[Ashir Waheed · Accepted solution]

Hi @Shubham_verma ,

Modify your script accordingly, Problem number will be assigned after the record is created. You have to fetch the number later on.

var x = new GlideRecord('problem');
x.category = current.category;
x.short_description = current.short_description;
x.cmdb_ci = current.cmdb_ci;
x.insert();

gs.addInfoMessage("A problem ticket is created "+x.number.toString());

Hopefully this will resolve you issue.

Regards,

Ashir Waheed

[Shubham_verma]

it worked.Thanks

[Sumanth16 · Accepted solution]

Hi Shubham,

gs.addInfoMessage("A problem ticket is created "+x.number); line should be after insert function.  after inserting only problem number will appear in message.

Please mark it as helpful (or) correct if it helps.

Thanks & Regards,
Sumanth Meda

[Shubham_verma]

it worked.Thanks.