Problem ticket
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07-30-2024 06:29 PM
Hi Team,
can any one please help me here , Whenever any end user while creating new problem ticket it has to be assign to ' Techhub' .
How should i do this can any one please help me .
Thanks,
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07-30-2024 06:50 PM
Hi @nameisnani ,
Please try to setup assignment rule :
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07-30-2024 07:30 PM
If you could see in the below image , Assignment group is become mandatory here .
so my assignment rule is not working here .
what should i do here .
could you please provide steps for me .
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07-30-2024 09:24 PM
Hi @nameisnani ,
The auto assignment rule won't work here because the 'Assignment group' field is mandatory if it was not mandatory then it will work. So we need to fill it out while submitting the form.
You can try client script in this scenario to populate the assignment group field as below:
function onChange(control, oldValue, newValue, isLoading, isTemplate) {
if (isLoading || newValue === '') {
return;
}
var user = g_user.userID; //This will give you sysID of user who is filling the form
if (g_form.isNewRecord()) {
g_form.setValue('assignment_group', '0a52d3dcd7011200f2d224837e6103f2');
}
}
You can utilize the sysID of user and compare it for some validation.
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07-30-2024 09:32 PM