Problem ticket

[nameisnani]

Hi Team, 

can any one please help me here , Whenever any end user while creating new problem ticket it has to be assign to ' Techhub' .

How should i do this can any one please help me .

Thanks,

[SN_Learn]

@nameisnani 

You can write onChange.

Field will be any which is mandatory and end user will change.

[Ehab Pilloor]

Hi @nameisnani,

It seems Assignment Group is mandatory. Write an onLoad Client Script for filling the Assignment Group field. 

function onLoad(control, oldValue, newValue, isLoading, isTemplate) {
    if (isLoading || newValue === '') {
        return;
    }
    if (g_form.isNewRecord()) {
        g_form.setValue('assignment_group', 'PASTE_SYS_ID_OF_REQUIRED_GROUP');
    }
}

If you found my reply useful, please mark it as solution and helpful.

Thanks and Regards,

Ehab

[Ehab Pilloor]

Hi @nameisnani,

You can achieve it using Assignment Rules module. Set no condition and table as Problem. And in Actions Tab, you can choose assignment group is Techhub. Or if it is User profile, use Assigned to is Techhub.

If you found my reply useful, please mark it as solution and helpful.

Thanks and Regards,

Ehab