problem with dashboards blank page after update to the version to Vancouver

[Dolev Peretz]

Hi

I have a problem after a change and update to the version to Vancouver . Users with ITIL roles cannot see their dashboards, they are redirected to a blank page . Does anyone know the reason? and how to fix this?

Tnx

[AndersBGS]

Hi @Dolev Peretz ,

have you verified how they are accessing the dashboard? Shortcut, menu item or through the application menu —> dashboard —> and then the mentioned dashboard?

if my answer has helped you with your question, please mark my answer as accepted solution, and give a thumbs up.

Best regards

Anders

[Dr Atul G- LNG]

Hi @Dolev Peretz 

May be try with cache.do and try again

also see the link

https://www.servicenow.com/community/next-experience-forum/breakdown-elements-in-dashboard-filter-sh...

https://www.servicenow.com/community/developer-forum/breakdown-dashboard-with-blank-elements-for-all...

I know it is not directly related to your issue but give a try. or try to take out ITIL role and give again.