in a closed change request, the planned date can be overwritten

DoDo labs___ · ‎01-14-2024

Hi!

In a closed change request, how can I prevent the date/time window from being overwritten in the conflict calendar?

Dr Atul G- LNG · ‎01-14-2024

As far as I know, conflicts never overwrite the plan start date. Is it something customization at your side but not OOTB.

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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View solution in original post

Dr Atul G- LNG · ‎01-14-2024

Hi @DoDo labs___

As far as I know, conflicts never overwrite the plan start date. Is it something customization at your side but not OOTB.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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