Problem with Decision Table when using Variables from Requested Item
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‎12-02-2024 07:02 AM
Hello community,
i ran into some struggles using the decision table within a subflow.
I build up a decision table that holds the tasks for a specific item. According to different conditions different tasks are created. so far this works as intended. Now I want to add another condition. This condition is a variable from the Requested Item form the Requester has chosen while ordering.
for example: choice: telephone, email...
The Problem is, I cant access the variables in the conditions, when i add a new conditions column.
I have the RITM Record as the Input but cannot dotwalk to the variables.
I'm not able choosing the specific variable.
We are on Washington Release.
I would be ver happy if somebody had a tip 🙂
thanks
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‎12-02-2024 07:56 AM
seems a limitation with the platform.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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‎02-13-2025 06:34 PM
Per my personal understanding, the condition column in the decision table is something fixed but cannot be dynamic. For your use case, it seems make more sense to use "make decision" and build a flow/subflow instead of using decision table.
-----kindly mark a helpful if my answer gives out a bit of light. thank you.