Hello,
We have a New Hire email that is ingested into Servicenow. This email has several questions that are filled out by the hiring manager. The questions all come over and are tied to Single Line Text fields. We are creating a flow in Flow Designer and have different tasks that need to kick off based on one of the question, Office or Business Support.
I have never had issue with IF/Else statements in a flow if the question was a choice field and was filled out on our Service Portal.
I tried to use If Office or Business Support (is/contains) Office then create these tasks. Else create different tasks.
This does not seem to be working. Are there any tips for creating this separation in the flow being that these are ingested answers and just a text field? Would it be possibly additional scripting involved?
Any help would be much appreciated.
