Procurement Tasks only visible to system admin

[sunil_m_l10]

Hi all

We have the procurement plugin enabled and have added the roles procurement_user and procurement_admin to members of the procurement team (they also have itil role). However, the source request item task which is created on the request, is only visible if they are system admin. 
Does anyone have any idea ?

[Runjay Patel]

Hi @sunil_m_l10 ,

If user have the ITIL role then they should see all the request created in the system until a custom ACL or display query business rule not in place.

Check ACL and Display Query BR which might be restricting to display these request.

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[Runjay Patel]

Hi @sunil_m_l10 ,

great that issue has been resolved, I had highlighted the same to check.

As per new ServiceNow community you can accept multiple solution, if my responses helped you then accept the solution.

[sunil_m_l10 · Accepted solution]

Hi All,
There was a custom query BR that was throwing off the standard access based on role. issue got resolved
Thanks Everyone..!!

[Dr Atul G- LNG]

Hi @sunil_m_l10 

You can everyone answer as helpful, we all supported you to solve this.