Procurement Tasks only visible to system admin

[sunil_m_l10]

Hi all

We have the procurement plugin enabled and have added the roles procurement_user and procurement_admin to members of the procurement team (they also have itil role). However, the source request item task which is created on the request, is only visible if they are system admin. 
Does anyone have any idea ?

[Dr Atul G- LNG]

Hi @sunil_m_l10 

So OOTB, ITIL role can see the request, if you want to make changes, you need to create ACL , but it may impact other stuff as well or create an query business rule.

[sunil_m_l10]

Hi @Dr Atul G- LNG 

Thanks for your response.
The user already has the ITIL role and is able to see all other tasks and requests, but they are specifically unable to see the sourcing request tasks. Any thoughts on why this might be the case?"

[Dr Atul G- LNG]

Hi @sunil_m_l10 

So, you want the user to be able to view these tasks as well. In that case, you need to check if any procurement-specific role is required. Please verify this and confirm, buddy.

Check this role: Role required: sn_shop.procurement_specialist.

[vishwajeet5550]

The issue with the "source request item task" visibility likely stems from Access Control Rules (ACLs) in ServiceNow. To resolve this, start by checking the ACLs for the "source request item task" table, as these control who can access it. If only the admin role is granted access, update the ACL to include user, admin or itil roles. Next, test the visibility by logging in as a user with these roles. If the issue persists, check for field-level ACLs that might restrict access to specific fields on the task. Additionally, review any UI Policies, Client Scripts, or Business Rules that might be hiding the task for non-admin users and make necessary adjustments. Once changes are implemented, re-test with a non-admin role to confirm the task is visible