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11-06-2018 01:13 AM
Hi,
Our production instance is performing very slow for few users even though they have good internet connection.
* we already try clearing cache.do and clearing browser history but it didn't worked out.
* home page widgets are same for all users.
I wanted to know what would be the reason, Please help me out if anybody aware of this.
Solved! Go to Solution.

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11-22-2018 05:53 AM
We raised HI ticket and received temporary solution saying.
Cause: Loading a chat history taking time.
Solution: Clear the chat history and tried worked perfectly.
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11-06-2018 03:42 AM
You can Speak to HI to check this on their end. They will be able to confirm or deny if there is any issue with any of the nodes or Load Balancer.

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11-06-2018 03:47 AM
Thanks alot anurag.

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11-22-2018 05:53 AM
We raised HI ticket and received temporary solution saying.
Cause: Loading a chat history taking time.
Solution: Clear the chat history and tried worked perfectly.
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12-28-2021 04:27 AM
Hi Poojitha,
how can i Clear the chat history?
Thanks in Advance