Progressing a hung workflow

[KristyS]

I am wondering if there is some way to be able to progress a "stuck" workflow if a join was setup with only a complete action.     We have a new implementation and have 39 requests in a hung state that need to be forced to continue.

I have already corrected the workflow but need to complete these requests.  

In the active context's activity history, i attempted to change the activity state and results.     Then I selected Nudge.

It doesn't appear anything changes with the workflow but the wf logs documents the following

Any helps would be greatly appreciated.

[Ankur Bawiskar]

Hi Kristy,

If you are using Helsinki version you should be able to view a Nudge button below workflow contexts.

Open workflow context which is stuck. Nudge option attempts to start the stuck workflow.

Mark Correct if this solves your issue and also hit Like and Helpful if you find my response worthy based on the impact.

Thanks

Ankur

[sarfraz3]

Hi Kristy,

In other way you can do this if you are not able to achieve the above:

1) have both complete and incomplete states for join

2) both the states can point to the same activity.(generally we point both complete and incomplete to same activity).

so now, no matter if the workflow gets stuck, even if any one of the activity points to join, workflow will carry on..

note: please hit helpful/correct depending upon the impact

thanks

[KristyS]

We have corrected the workflow however the hung wf is running off of the existing one. I have attempted to use the nudge but nothing happens.

Kristy Stevens

IT Department

[sarfraz3]

can you provide a snapshot of corrected workflow