Filter on Module record
Hi everyone,I want to create a module that will appear based on the user that is logged in.is there anyway to do that ?table name - sys_app_module
Forum Posts
Resolved! sp-date-picker Format
Can anyone tell me what the date format is meant to be for passing into the directive sp-date-picker? I'm writing a widget and I just cannot get it to work. I cannot find anything to tell me and for the life of me I cannot get it to work. All I get i...
Report to capture duration an incident spent in a queue regardless of which queue they were resolved
Hi, I'm trying to generate a report that will capture 'duration an incident spent in a queue regardless of which queue they were resolved in.'For e.g. Group A was first assigned to an incident, then it was assigned to Group B, then assigned to Group ...
How to configure the dynamic Parallel approvals based on the approval role weightage.
Hi All, We have a Configurable table in this table based on the admin selected options the parallel approval will trigger. We need to send the approval based on role weightage. This is based on the selected check box from the Configuration table. For...
Independent' and 'Dependent' Identification rule?
Hello Team,I have a query regarding how IRE (Identification and Reconciliation Engine) executes in the case of dependent and independent identification rules.I’ve configured IRE on the Hardware class. Since the same IRE rule applies to child classes,...
Resolved! Not able to Set the value in the Variable via Catalog Client Script
Hi Developers, I have created 2 fields in a Catalog i.e. Employee Name (requested_for_employee_name) and Employee ID (requested_for_employee_id). Employee Name is a Reference field to the User (sys_user) table.I have written the below Catalog Client ...
Unable to create an ATF test for P1 incident as i cannot select an option from context menu
I want to create an ATF test case for P1 incident flow for my organization. I need to click "Propose Major Incident" option from the context menu of incident form like shown in the screenshot below. I tried doing that by using Click UI Action : Selec...
Hiding/Removing Pinned Articles from Related Search Results in Agent Workspace
Hey Everyone, I have a requirement to remove Pinned Articles option from Related Search Results. I've tried Contextual Search ---> Table Configuration. It doesn't work. Any other options? What are the other options?
Action on widget - portal Record
Hello, im trying to add the Action button on portal - record.as yo can see on the incident recordI have new table that I also want this feature to be in it.I created new "standard ticket configuration"and cloned the "incident Standard Ticket Actions"...
How to separate country code and number with a space from a phone number
There is a requirement to separate a phone number and country code with a space. We have a customized table where we have different country codes with different digits and different phone number digits. There is a sample code for specific country cod...
Setting up LDAPS connection error 10300 LDAP_ERROR_COMMUNICATION_EXCEPTION
Hello, I am trying to get a direct connection LDAPS connection set up from my instance, and I cannot for the life of me figure out what is preventing it from connecting. Looking at the event log, we see ldap.connection_failed with Parm2 showing the ...
Related application data
Hi i have a table called business application and another call certificate which has a field related application and it refers to cmdb ci table which also has business application data i want to create a section in business application form view wit...
Set descending order in "My tasks summary" widget
Hello, our customer wants to set the order of tasks in his ESC service portal - "My Tasks" -> HRM Todos Summary - widget. The actual tasks should be displayed with the most recent item first - reverse order or descending. I investigated the widget bu...
Resolved! where do i find lab resources and bonus content in eVantage CSA book
Hi,Can anyone let me know how to find lab resources and bonus content on eVantage CSA book?RegardsSuman P.
Getting exception while using KMFCryptoOperation to encrypt data.
Hi, I am using KMFCryptoOperation API to perform symmetric data encryption /decryption.Firstly I have created Cryptographic module , Cryptographic specifications under that module and created key to use.After doing all above I added below statements ...
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