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Resolved! Theme Customization in Domain-Separated Environment

domain-separated environment and using the theme builder to customize themes for each domain. When I apply the theme to one domain, it works fine. But when I apply it to another domain, the changes go back to the default Polaris view. Has anyone expe...

MakhanlalM by Tera Contributor
  • 760 Views
  • 1 replies
  • 1 helpfuls

Resolved! AWS (AWS Support) to ServiceNow

Hi,While Incident is getting created from AWS to ServiceNow, for some Incidents descriptions comes blank. Do you know if there is any logging that happens within ServiceNow to see the payload? or it is all from AWS end? Anybody has seen a similar iss...

Rairai31 by Giga Guru
  • 1040 Views
  • 4 replies
  • 1 helpfuls

Resolved! Hide subcategory option depending on role and group

Hi,I have a requirement to show a subcategory from an incident form depending on the role and group membership. This is working on SOW but not on native view, UI Type is on ALL. Can you please advise what needs to be done? Thank you.  

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Rairai31 by Giga Guru
  • 1493 Views
  • 15 replies
  • 0 helpfuls

ACL blocked by before query Business Rule

Hello, I created read ACL for stakeholder role to be able to see requested item and catalog task for specific category. I used the Access Analyzer to see why stakeholder can't see the records and got 2 Business Rule causing the issue on requested ite...

sparkles by Tera Contributor
  • 669 Views
  • 1 replies
  • 0 helpfuls

Resolved! Catalog Item Requirement

Hello,I trying to populate the fields below when a business app is selected.  It is working but bringing back value instead of Display Value. AND I am trying to bring back user cost center and populate   Any assistance is appreciated. Field: Data Cla...

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purdue by Kilo Sage
  • 1883 Views
  • 12 replies
  • 1 helpfuls

Resolved! Questions about GlideappWizardIntercept(path).get()

Hi everybody, I'm trying to learn more about GlideappWizardIntercept, and where i can find any information about it in my instance. The instance says that there isn't any definition  for GlideappWizardIntercept. I have a UI action that creates a new ...

DamianoG by Tera Contributor
  • 1945 Views
  • 6 replies
  • 2 helpfuls

Restrict users from creating reports in Classic UI

Hi All, We have created the ACL to restrict users from creating reports in Classic UI. But we have to allow them to create a report in Platform Analytics Workspace. Is there any way, we can create anything which is applicable to restrict in Classic U...

Paste & run SQL query in list

Hi guys, I have the cmdb_ci_service table loaded in list view, and I have this simple SQL query: sys_class_name=cmdb_ci_service_business^ORsys_class_name=cmdb_ci_service^ORsys_class_name=cmdb_ci_service_technical^operational_status=1 I want to paste ...

Create Flow designer for custom table

I want to create new flow designer for custom table. The condition is if approval requested without action for 7 days. The record will be rejected. I am facing the issue on dot walking condition from approval table. The triggers are not working. What...

Zuri by Tera Expert
  • 1378 Views
  • 4 replies
  • 0 helpfuls

Project workspace

Hello, i want to change something in Project Workspace viewhere I want to change all the row where is "budget , Estimate At Completion, ....." with other fields that I have created.also how can I remove the options for the right side that I don't nee...

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Resolved! PDF Generation for Policy Exception

I have a business requirement of generating the GRC Policy Exception record as PDF and attach the document in Policy Exception approval emails. as there is no direct way of doing this, based on a forum article, I created a HTML template in 'Document ...