Hello. I am trying to create an Inbound Action that will take the email attachment (in xlsx format) and automatically import it. The sys_id of the table to import the records to is 679c4e6d1b9fd2105a48ca65604bcbce and the sys_id of the transform ma...
Hi, Seeking for help to wake my instance dev223870 as it has been down for some reasons since last week. All of a sudden, it was offline without any notices, I could not have time to prepare backup for all those undergoing testing and developments. I...
I am setting up a UI Action that allows users to create contacts from a case form, but no ACL checks are happening. Or in other words, users without access to create contacts are still able to. I turned on security debugging and confirmed no ACLs are...
Good afternoon everyone, how are you? I have a catalog item with some variables and a multi-row variable set with just one variable of the type single line text. When I don’t fill anything in the multi-row variable set, I can submit the form, but whe...
When i have added one user in incident form and saved the record, when i have done it after that how can i check what are the scripts that run, so that i can identify the changes happened by which script.
Hello,When the sc_cat_item is created , an REQ and RITM are too.But I do not find how it is done. I searched in business rule, scripts , flow workflow but found nothing.How I can track this creation ?Thank you
In WashingtonDC version, and I created an ATF test to simply set value in a custom component and then perform submit action. However, I found the value wasn't set properly in now-input field. (see screenshots below)For your note, manual test is worki...
A workspace pop-up that appears through a UI Action is not showing me the records from the table that I need and I want to see the query that is being performed to bring the information but I can't find where I can modify it. I understand that it is ...
We have retired the article KB1111111,However, when you change your language to Portuguese Brazilian on Portal the system is fetching the RETIRED KB Article in the Portal Search, the search results are providing a published KB article - KB2222222. Id...
Hi All, i created a custom field , and the same is student name and i opened the same field using --> configure dictionary then in the default value tab i addded my name " Shabbir " tthis is not working , how to add default value for string field u...
I am trying to figure out if this is doable but thus far haven't had much success. In our last ITSM we were able to search the CI field on the incident and it would return not only the Name but also find any potential names in the Assigned To field....
Hi gurus,I'm new to indicators and performance analytics, what I'm trying to do is report on two analytics..'Average Close Time of requested items' and 'Average Incident Resolution Time'. Is it possible to include these in a report? If not how else...
Hi How do we check the selected checkbox value or name? Currently i have these multiple checkboxes where when we click on one of them we can identify which checkbox has been selected. I created a client script to show the event values, however e...
Hi everyone, so Im trying to figure out whats happening with the "typehead search" on my (sp) portal, when I try to find an item that is on the Service Catalog by searching it, it does not appear.Search sources: I tried to change the "Search sources...
I have a record producer that has multiple unique attachment variable fields and upon submission it creates multiple unique child tasks and all attachments attach to the parent record. I am trying to figure out how to build a subflow / etc so that it...