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scheduled job execution

Hello AllI have a scheduled job which is getting triggered however it is not executing the script. Please find the snapshot below.As per script, it should update the target HR case from suspended to work in progress and update the assignment group as...

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dvelloriy by Kilo Sage
  • 1953 Views
  • 8 replies
  • 0 helpfuls

Resolved! Certificate Inventory Management - Microsoft CA revocation

Hi,I am implementing certificate inventory management using the automated request flows. We have a couple of routing policies that route to the Microsoft CA and I have managed to get the request and renewal flow to work. However, I have run into some...

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Rashid8 by Tera Expert
  • 2260 Views
  • 3 replies
  • 2 helpfuls

Custom CSS on configurable workspace

Hello, We have a custom application and we added a configurable workspace on it. The default theme shows "Polaris" in the workspace settings in UI builder and I can't change it. I also have custom theme with variants that works as expected and when I...

Ruaa1 by Tera Guru
  • 2201 Views
  • 3 replies
  • 0 helpfuls

Resolved! Restrict Service Desk from creating change requests

The members of the assignment group Service Desk have the following restrictions configured:Unable to Create New from All > Changes > Create new (make the fields of the form read only so that service desk member cannot enter values and cannot save/su...

curr_user by Tera Contributor
  • 1694 Views
  • 5 replies
  • 1 helpfuls

Unable to see Reopen button in my custom portal

Hello,I have to aadd a button in the portal that allows reopening closed tickets, so i followed the same steps in this solution but it didn't work for me : https://www.servicenow.com/community/developer-forum/unable-to-see-reopen-button-in-ec-portal/...

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REST call returning empty response for non-admin user.

Hi all, Hoping someone is able to assist. I'm working on a simple integration and one of the things needed is for read access to the Dictionary [sys_dictionary] table. It seems like this works in the REST API explorer in the platform when I'm accessi...

Import CSV data into servicenow tables row

Hi all ,. I have requirement to upload the list of user which contain name and email and user id so I want to upload this list into a table named as "u_grp_membership" which contain 5 rows named as Black user, dal user ,docu user, Salesforce user and...

dipa11 by Tera Contributor
  • 1490 Views
  • 1 replies
  • 1 helpfuls

Need help to call subflow in ui action button

Have created an ui action button and client callable subflow. I want to call that sub flow in ui action which I tried but didn't worked.  ui action script :  function onClick() {    var gm = new GlideModal("glide_confirm_basic", true, 600);    gm.set...

Jithender123 by Tera Contributor
  • 1062 Views
  • 1 replies
  • 0 helpfuls

Script transform map issue

I am importing from an excel sheet assets on alm_hardware.to create them, I need the company which is stored in sys_user.u_assignment_entities.I did this field map script but it does not return anything on the import set.What am I doing wrong ?Here t...

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gdo by Tera Contributor
  • 1014 Views
  • 4 replies
  • 0 helpfuls