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Resolved! number

Hi Experts, I have a requirement. On an incident form we have a field called "Caused By Change". The requirement is on the closed incidents we need to created a button when clicked, opens a pop-up or modal and that window should populate the incident...

bhaavani by Tera Contributor
  • 3072 Views
  • 10 replies
  • 0 helpfuls

Email notification on project task

I have Activated this OOTB Project Task notification but notification not triggering while project task state changes or assigned to changes. Is there anything need to configure. Kindly help

Sowmya20 by Tera Contributor
  • 2825 Views
  • 19 replies
  • 0 helpfuls

Resolved! Catalog Item variables not auto-populating for non-ITIL user

Hi Team.I have a variable set for catalog items that auto-populate with basic user information based on who is logged into SN.  It pulls data from the user table. The user should be able to change the user's name in the "Who is this request for?" fie...

joymorales by Giga Guru
  • 5343 Views
  • 21 replies
  • 3 helpfuls

Resolved! Help with dot walked field in Client Script

Hello SN community,  I'm trying to write an onChange client script based on a dot walked field (Operating System) on my form but the field does not appear in the list of selectable fields.  The requirement is to have the field auto-populated based on...

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Resolved! UI Action Issue

Hi, I have two questions please. 1. The code isn't working.  function demoClientScript() { var answer = confirm('Do you want to close Child incident?'); if (answer == true) { gsftSubmit(null, g_form.formElement(), 'sys_demoaction'); ...

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Dave_p by Giga Guru
  • 958 Views
  • 2 replies
  • 1 helpfuls

SC Category Page Widget catalogItemJS.getItemSummary()

Hi, I'm trying to display additional catalogue item attributes in the SC Category Page widget. For example I might want to display the Delivery Time next to the Price.HTML:  <span> ${Delivery Time}: {{::item.deliveryTime}}</span>   Server Script:  fu...

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Changing how CI is named during asset creation

I'm in the process of manually bringing in existing assets that won't be discovered. I've been researching how to handle the display name as we have not implemented asset tagging yet and our users are used to specific ways to name their assets.  Curr...