I am facing an issue with email template, I am able to open the email outlook draft but the email template content is not fetched and returns null. I have set it up as when a user clicks on a button it triggers a function which calls the correct emai...
Hi All, I have created a email notification in alm_hardware table and I wanted to add a custom field (u_hostname) from cmdb_ci_computer table to that notification. How can we add this? If anyone implemented this, please help me with steps. Thanks in ...
Hi guys. I am working on the incident detail page.The incident created by a record producer with a variable having List Collector type. The page below is using Incident variable Editor Formatter. The size of the selected box is too large. I want to ...
Hi Experts, We have simple excel sheet for loading the CI in database table however even though we have coalesce for NAME and Ignore = TRUE, it is inserting duplicate records instead of updating. We only have NAME (as coalesce =true) as there is no I...
Hi , I need to hide few filter options for particular role on incident Activity filter. I am not using configure available field. Example- Role 1 can see options under incident activity filter below : Role 2 can see options under incident activit...
Variables for few catalogs have been updated to reference type without creating the new variables , resulting in missing data in the old RITM records. To resolve this we planned to create a new inactive variable of previous type for each of the affec...
Hello experts,We need to implement one process to get/send details from third party systems through flow designer.Requirement1.Is it possible to store all response in any new custom table /field for query future purpose.2.please suggest me to best w...
Hi everyone, I’m seeking help with an issue we're facing after implementing domain separation in our instance. Here's the situation: Issue: We have a workflow that involves a group approval step. The workflow is designed to continue once one group me...
Hi Everyone, If we change the default admin password in our instance what is the impact 1. Is is good to change password of default admin which is created in ServiceNow by default ?2. Do we have any jobs or configurations that uses admin credentials ...
Hi, I'm trying to add the assigned to value to the My_Requests widget. I've added the following:HTML (Lines 150 - 154)<div role="cell" class="col-xs-3 padder-l-none padder-r-none assigned-column"> <div class="assigned"> <sp...
Hi all!!I need to hide or make read only the new button in All enterprise tab EAM workplace for a specific group or role. I aldredy try with creation ACL in the table and it worked but it didn't maintain the same behavior for the workplace side. Any ...
Hello,I am tasked to fix a bug on a client script that when the field "please_provide_a_number" is inputted, the field "a_number" should be auto populated with the same input. I created a client script, but I believe it is not triggering due to Initi...
Use Case: We want users to verify specific fields for each software CI, including owned_by, department, managed_by, and managed_by_group. Currently, we're using an assessment to facilitate this verification. However, within the assessment, only the s...
i am passing some sys id and display value of a reference field from ui action to ui page.i am storing these value in variables in ui page. can i use client script to populate value in reference field of ui page. This should happen onload of ui page....
can we transform data in multiple table using one transform map
