Project Module access rights

[Nikita50]

I have created a test user with roles project_user and project_manager (Not ITIL).

Project module has been exposed to this user by changing project module setting from ITIL to project_manager.

project module has been exposed to this user now

But on clicking "In Progress" , we are getting following error.

State field available on project form is coming from task table and this user is not having ITIL role. Requirement is to expose project module without giving ITIL role.

Please help to understand this error and who this can be achieved.

[Animesh Das2]

Hi @Nikita50 ,

So you are getting results if you use other field/s in the filter but not in case of 'State' field.

You can create a read/write ACL for 'State' field on 'Project' table itself for project_user/project_manager roles (under 'requires role') while creating the ACL.

If this address your question, please mark this response correct by clicking on Accept as Solution and/or Kudos.

You may mark this helpful as well if it helps you.

Thanks, 

Animesh Das

[Runjay Patel]

Hi @Nikita50 ,

Use below role to manage project and project user.

• IT Project Portfolio User(it_project_portfolio_user): A user with permission to view IT portfolio project records.

• IT Project Manager(it_project_manager): Responsible for managing IT projects and utilizing the project management application.

• IT Project User(it_project_user): A user with access to the IT project management application.

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Runjay Patel - ServiceNow Solution Architect
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[Nikita50]

Hello Runjay,

I don't have these roles in my instance.

Regards,

Nikita

[Runjay Patel]

Hi @Nikita50 ,

You have enabled the PPM module right? If yes then it will be there. If it is not reflecting then you have to check with ServiceNow team while raising HI ticket.

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If you found my response helpful, please consider selecting "Accept as Solution" and marking it as "Helpful." This not only supports me but also benefits the community.

Regards
Runjay Patel - ServiceNow Solution Architect
YouTube: https://www.youtube.com/@RunjayP
LinkedIn: https://www.linkedin.com/in/runjay

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