Property glide.email.inbound.image_sys_attachment.filter.minimum_bytes seems not to work...

[rburgering]

We created and set glide.email.inbound.image_sys_attachment.filter.minimum_bytes to 20000 and still small icons and such from mail signatures show up as attachment in tickets.

Does anyone have experience with this property?

See: https://docs.servicenow.com/bundle/jakarta-servicenow-platform/page/administer/notification/concept/...

Many thanks in advance!

Update:

Adding the 'other' property does not seem to help.

Is there anyone who has this working in a system? What release?

Would like to understand how this works.....

Thanks!

[sushant007]

not sure of why that is not working for you in your instance; I would have reached to HI team by raising question.

But you can go with workaround of having before insert BR on sys_attachment with check on size and format of the file and restrict the insertion.

[Aditya Telideva]

Documentation:

https://docs.servicenow.com/bundle/jakarta-servicenow-platform/page/administer/notification/concept/...

The property "glide.email.inbound.image_sys_attachment.filter.action" must be set to "AttachNone". did you verify this please?

[rburgering]

Okay, I will try.

If I understand correctly we need to create both properties or it will not work?

Which option to select if we want the attachment behaviour to be the same (AttachTarget would be the one I would think?)?

[LaurentChicoine]

Hi,

Were you able to make the properties work?

I did set glide.email.inbound.image_sys_attachment.filter.minimum_bytes to 2048 and glide.email.inbound.image_sys_attachment.filter.action to AttachNone however images of less than 2048 bytes are still being attached to the email.

I did try to clear the instance cache just to make sure but it was not working.

In what I'm currently testing, there is no target record however, I just don't want the attachment to the email itself.