Provide link to Knowledge Article in Record Producer help text?

[perkinsarm]

I need to place a link to a knowledge article in the help text on a record producer. Is this possible?

A record producer label is a variable.

The variable's Question section has Help text and Description fields.

I would think that I could achieve what I want in Description, but must be missing something.

This results in the Help text being displayed, but without line breaks. If I leave Help text blank and Description as shown the record producer help text is blank.

[Jace Benson · Accepted solution]

I don't think the Question's description shows on the form at all.

There's only two ways I've seen this done before and they both have issues.

One is to change this property;

glide.ui.escape_text which is set to true, which is causing you to see the html tag and not the actual text. You can see that by setting the property to false. But be aware that you are changing that setting globally.

The other is to add a tag or something to the help text and then have a onloadscript find it and make it a link like discussed here, but it's dom manipulation and may break with every release.   In either case I'd open a HI ticket asking for this feature as it used to work, then SN changed it, now it doesnt unless you make allow html tags all over.

HTML Help text

[perkinsarm]

Jace,

Thanks. I'll put in a Hi Ticket to request restoration of that feature. In my case, DOM manipulation (while fragile) may not be possible as this is on a record producer form.