Provide three different fulfiller roles to an user
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04-01-2024 05:08 AM - edited 04-01-2024 05:21 AM
Hello All,
If we provide three different roles to "XYZ" users from three different suits like ITSM, CSM, SPM
ITIL for ITSM
sn_acct_consumer.agent for CSM
sn_align_core.apw_admin for SPM
Which license will be consumed by XYZ user,
Is it only one license cost or three fulfilled licenses costs?
Thanks

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04-01-2024 05:11 AM
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04-01-2024 05:22 AM
Hi @Community Alums,
Do you mean XYZ user can consume three license costs?

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04-01-2024 05:36 AM
Hi @Shantharao ,
Yes, it would be Different License consumed by the user.
Also, best is to check with your ServiceNow account Executive assigned for your company who is the best person for anything related to licensing as it differs from company to company.
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04-01-2024 05:14 AM
Hi @Shantharao
Are you talking from cost side or work side, bcz to work on these 3 modules, there different roles are required and will be charged.
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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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