Provide work notes when catalog task is closed

[athavichith]

Trying to find a solution to provide work notes to customers when a catalog task is closed. OOB sends notification that a Request is completed. 

[Anand Kumar P]

Hi @athavichith ,

You can create new notification on sc_task table, when to run state closed , who will receive requested for , what it will contain add worknotes

or

modify oob notification and what it will contain add worknotes.

Mark it as helpful and solution proposed if it serves your purpose.
Thanks,
Anand

[raj chavan]

Add your condition in Notification such as state is closed by selecting notification table as sc_task
In what will it contain tab you can add this by this end user will get all the work note on catalog task

If my answer helped you in any way, please then mark it as helpful or correct ‌‌. This will help others finding a solution.

[jcmings]

You could modify the OOTB notification to include the close notes/comments. Note that work notes are designed to be internal only (i.e. not visible to customer).