Provider Notification bell icon does not show number of notification

[kartikey]

Hi Everyone,
we have a requirement where the bell icon notification (provider notifications) should always show a number of notifications if notifications are listed, it should show up the number unless and untill the user manually discards the notification, it is possible by any means?

As to what happens is if a user clicks on the 'bell icon' it shows up a list of notifications, but if a user clicks outside of the icon, the number showing up reduces to zero 0 , even though there are still notifications aligned.
As per requirement the number should only reduce to zero only if the notification is manually cleared.

Thanks,
Kartik

[Dr Atul G- LNG]

Hi @kartikey 

Check here, under preferences:

[Deepak Shaerma]

hello @kartikey 

In ServiceNow, achieving the behavior where the notification badge on the bell icon (provider notifications) consistently shows the number of notifications until the user manually discards them can be approached through some customization and configuration within the platform. As of my knowledge, there’s no direct “out-of-the-box” setting that completely controls this behavior to the extent of always showing the number without considering the “seen” status. However, you can take steps to influence this behavior or create similar functionality through customization.

Customization and Configuration Steps:

1. Notification Preferences Customization:
- Users have control over their notification preferences, including email and mobile but adjusting these will not directly influence how the bell icon behaves. A more in-depth customization would involve script changes.

2. Client Script for Notification Retrieval:
- You can craft a custom Client Script or UI Script that dynamically updates the notification count on the bell icon based on unchecked or undismissed notifications. This script can use AJAX to periodically check for new notifications from the database and update the UI accordingly.

3. Service Portal Customization:
- If your organization uses the Service Portal, consider customizing the Notification widget. This widget can be adapted to change how notifications are fetched and when the count is reset. You’d be particularly interested in modifying it to count notifications that haven’t been manually dismissed instead of just unseen notifications.

Note: Please Mark this Helpful and Accepted Solution. If this Helps you to understand. This will help us a lot.
Thanks & Regards 
Deepak Sharma