Provider Notification on event trigger

[ImedyaW]

Hi All,

Requirment:

Upon assignee change for a ticket, I want to send aSN workspace notification to the previous assignee, not an email notification.

Issue:

So far I have created a business rule, an event registry and a notification that triggers upon the created event. I see the event gets created and are in "Ready" state, but the notification is not getting triggered. 

Event config

Notification config

Appreciate your quick help on this

[Di Zhang]

Please check your recipient. If the email address is blank, the notification will not be generated. 

[ImedyaW]

Hi @Di Zhang ,

Thank you for your reply.

The one I am trying to configure is not an email notification but a provider notification. However, I have checked the user email and it is present as well.

Appreciate your further input on this to resolve.

Thanks, 

[Vinuthna]

Please share the "who will receive" part and also the channel you are using in the notification content.