Public Knowledge Base Using Service Portal

[gnunez]

Hello all,

We received a request to make knowledge base public so any user can access knowledge without authenticating in ServiceNow.

A couple of months back someone suggested using the Service Portal, but we were still on Fuji. Now we have upgraded to Istanbul and I activated the Service Portal in our Development instance but so far have had no luck. I tried a similar scenario in my personal developer instance and was successful there, but not sure how to replicate.

Has anyone tried this?

Thanks,

Grace

[Pradeep Sharma · Accepted solution]

Here you go.

ServiceNow KB: How to make knowledge base and articles available to unauthenticated users on the Ser...

[gnunez]

Thank you Pradeep this is exactly what I was looking for!

Quick question, I noticed that it searches only one knowledge base, is this because it will only search the Service Portal's knowledge base name? If so, then I think we would have to combine our 3 knowledge bases into one.

Thanks again!

-Grace

[Dave Smith1]

grace nunez wrote:

Thank you Pradeep this is exactly what I was looking for! 

Quick question, I noticed that it searches only one knowledge base, is this because it will only search the Service Portal's knowledge base name? If so, then I think we would have to combine our 3 knowledge bases into one.

Thanks again!
-Grace

Does it need to be portal-based?   I've created a public KB off my instance and the search works across public content but not private stuff.

[gnunez]

I'm not to sure but when I tried creating a public KB it was unsuccessful, which is why I decided to take the Portal route.

I believe your content needs to be public or have no roles assigned in order for it work. If you take a look at Pradeep's link posted above, it explains this.